Dynamic Orthopedics Patient Care Coordinator

UBMD Orthopaedics & Sports Medicine; Town of Cheektowaga (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

UBMD Orthopaedics & Sports Medicine in Buffalo, NY, is seeking a Clinical Support Assistant to join our patient care team. The role blends clinical and administrative tasks to support providers, maintain patient flow, and ensure accurate documentation from check-in to check-out.

The ideal candidate will have strong communication, compassion, and organization, with experience in EMR systems; medical office experience preferred. Travel between office locations may be required.

Qualifications

• High School Diploma or GED required.
• Medical Assistant certification or healthcare-related education is a plus but not required.
• One to two years of experience in a physician practice, specialty clinic, hospital, or healthcare setting preferred.
• Experience with EMR systems is preferred.

Responsibilities

• Welcome, room, and prepare patients for their appointments.
• Complete patient intake, verify medical history, and document information in the EMR.
• Check patients out, ensure understanding of instructions and follow-ups.
• Prepare work notes, referrals, orders, prescriptions, and other documentation as directed.
• Ensure HIPAA acknowledgments, financial policies, and consent forms are completed.
• Schedule, reschedule, and coordinate patient appointments and imaging.
• Maintain patient charts and manage records in Medent, Outlook, and Teams.

Skills

Exceptional customer service

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Attention to detail

Critical thinking

Problem solving

HIPAA compliance

Microsoft Office

EMR proficiency

Education

High School Diploma or GED

Medical Assistant certification or healthcare-related education

Tools

Medent EMR

Outlook

Microsoft Teams

Microsoft Office

Job description

UBMD Orthopaedics & Sports Medicine in Buffalo, NY, is seeking a Clinical Support Assistant to join our patient care team. The role blends clinical and administrative tasks to support providers, maintain patient flow, and ensure accurate documentation from check-in to check-out.

The ideal candidate will have strong communication, compassion, and organization, with experience in EMR systems; medical office experience preferred. Travel between office locations may be required.