Patient Care Coordinator & Clinic Operations Lead

West Coast Wound & Skin Care; Burbank (CA); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

West Coast Wound & Skin Care is seeking a Patient Care Coordinator to oversee daily clinical and operational functions within Medical Programs. You will provide leadership, mentorship, and ensure compliance with clinical protocols and documentation standards to maintain high patient care and workflow efficiency.

You will serve as the liaison between staff and clinical leadership, supervise frontline staff, and drive performance and quality improvements in a fast-paced clinical setting.

Qualifications

• Minimum of three (3) years of clinical Medical Assistant experience required.
• Minimum of one (1) year of wound care or specialty clinic experience strongly preferred.
• Previous lead, charge, or supervisory experience preferred.
• CMA/RMA certification preferred.
• High School Diploma or GED required; Associate degree preferred.

Responsabilités

• Supervise and support in the day-to-day execution of program responsibilities.
• Orient, train, and onboard outsource staff on program-specific workflows, clinical protocols, and documentation requirements.
• Conduct or contribute to employee performance evaluations and identify opportunities for professional development and continuing education.
• Coordinate and ensure appropriate coverage across all Medical Programs.
• Serve as the first point of escalation for staff questions, workflow concerns, and patient-related issues.
• Lead regular team huddles and participate in departmental meetings and quality improvement initiatives.
• Foster a collaborative, professional, and accountable team environment.
• Oversee timely patient follow-up and continuity of care.
• Maintain accurate treatment logs, measurement tracking, and prior authorization documentation.
• Ensure accurate and complete ICD-10 coding and clinical documentation.
• Monitor compliance with organizational policies, regulatory requirements, and documentation standards.
• Assist with resolving operational issues and proactively communicate supply needs and workflow concerns to the Program Director.

Connaissances

Leadership

Communication

Time management

Multitasking

Problem solving

Mentoring

Team development

Formation

High school diploma or GED

Associate degree preferred

CMA/RMA certification preferred

CPR/BLS certification preferred

Outils

EMR systems

Description du poste

West Coast Wound & Skin Care is seeking a Patient Care Coordinator to oversee daily clinical and operational functions within Medical Programs. You will provide leadership, mentorship, and ensure compliance with clinical protocols and documentation standards to maintain high patient care and workflow efficiency.

You will serve as the liaison between staff and clinical leadership, supervise frontline staff, and drive performance and quality improvements in a fast-paced clinical setting.