MA - Clinical Care Coordinator

United Wound Healing; Puyallup (WA); On-site; USD 60,320 - 64,480; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & Disability

Voluntary supplemental plans

Job summary

United Wound Healing in Puyallup, WA is seeking a detail‑oriented Care Coordinator to join our fast‑paced wound care team. You will support CCM/PCM programs, coordinate referrals and scheduling, and help patients and families navigate care pathways.

The role offers daytime hours, no nights or weekends, and a starting pay of $29.00–$31.00 per hour (DOE) plus benefits. Active WA licenses (MA, LPN, RN) preferred; strong communication and organization essential.

Qualifications

• Active MA, LPN, or RN license/certification in Washington State.
• Computer savvy with MS Office (Word, Teams, Outlook, Excel).
• Strong verbal and written communication and professional phone etiquette.
• Excellent attention to detail, time management, and prioritization.
• Strong interpersonal skills across diverse settings.
• Ability to multitask in a fast-paced healthcare environment.
• Leadership qualities with ability to work well in a healthcare team.
• Self-motivated, punctual, dependable, trustworthy, and professional.

Responsibilities

• Maintain care coordination dashboards and patient lists for CCM/PCM.
• Track referrals, authorizations, and follow-up across services.
• Conduct non-clinical patient and family outreach, including welcome calls.
• Coordinate communication between patients, facilities, Care Managers, and providers.
• Gather, upload, and organize medical records, wound photos, labs, and imaging reports.
• Support scheduling for follow-up visits, interdisciplinary rounds, and provider appointments.
• Complete clerical tasks for Care Management, including outreach and documentation.
• Monitor admissions, discharges, and census changes from facilities.
• Prepare patient summaries and materials for care team meetings.
• Escalate clinical concerns promptly to a Care Manager or provider.
• Participate in required training and compliance activities.

Skills

Credentials

Technical

Communication

Organization

Interpersonal

Adaptability

Leadership

Character

Education

Active WA license (MA/LPN/RN)

Tools

Word

Teams

Outlook

Excel

Job description

Our mission to change skin and wound care while improving the lives of others isn’t easy, but it’s worth it. One in ten residents in a skilled nursing facility will develop a skin condition requiring expert medical care. We believe that every person deserves the very best skin and wound care. Care Coordinators are a key part of our care team, ensuring every patient has the best opportunity to heal. If you enjoy being part of a fast-paced team alongside our Skin and Wound Specialists, you will find this to be a great career.

Salary: $29.00 - $31.00 hourly (DOE) | Hourly, Non-Exempt | Full-Time | Location: Puyallup, WA

• Medical, Dental, Orthodontic, Vision, and Rx — minimum 80% of employee monthly premiums covered; HSA; dependent coverage available at employee’s expense
• Employer-sponsored Life, AD&D, and Disability Insurance
• Voluntary supplemental plans: Accident, Cancer, Critical Illness, STD, Identity Protection, and more

Time Off

• Accrue up to 132 hours (16.5 days) of PTO in your first year, based on FTE status
• 8 paid holidays for full-time employees
• 401(k) with employer match on first 4%

Work-Life Quality

• Monday–Friday | Typical hours 8:00 AM – 4:30 PM; no nights or weekends
• Core Values that promote work-life harmony
• A collaborative, team-driven culture that promotes recognition and celebrates everyday wins

What You Bring

• Credentials: Active MA, LPN, or RN license/certification in Washington State
• Technical: Computer savvy; intermediate proficiency in MS Suite — Word, Teams, Outlook, and Excel
• Communication: Strong verbal and written communication skills; professional phone etiquette and excellent customer service
• Organization: Excellent attention to detail, strong time management, and ability to prioritize time-sensitive situations with urgency
• Interpersonal: Strong interpersonal skills with the ability to communicate effectively across a variety of people and settings
• Adaptability: Ability to multitask while providing compassionate patient care in a fast-paced environment
• Leadership: Leadership qualities with the ability to work well within a team of healthcare professionals
• Character: Self-motivated, punctual, dependable, trustworthy, honest, and professional with a positive attitude

What You’ll Do

• Maintain care coordination dashboards, patient lists, and tracking for CCM/PCM programs
• Track referrals, authorizations, and follow-up appointments across specialty and post-acute services
• Conduct non-clinical patient and family outreach, including welcome calls and appointment reminders
• Coordinate communication between patients, facilities, Care Managers, and providers
• Gather, upload, and organize medical records, wound photos, labs, and imaging reports
• Support scheduling for follow-up visits, interdisciplinary rounds, and provider appointments
• Complete clerical tasks related to Care Management, including outreach, scheduling, and documentation
• Monitor admissions, discharges, and census changes from skilled nursing and post-acute facilities
• Prepare patient summaries, reports, and materials for care team meetings
• Escalate clinical concerns promptly to a Care Manager or provider
• Participate in required training, meetings, and compliance activities

Ready to Make an Impact?

If you’re a detail-oriented care professional who wants to do meaningful work and grow with a purpose-driven team, we’d love to hear from you.

United Wound Healing is a drug-free workplace. All offers are contingent upon successful drug screening and criminal background check. Equal Opportunity Employer.