Patient Care Coordinator-Bellevue, WA

Sonova; Bellevue (WA); On-site; Full time

Job summary

Sonova seeks a Hearing Care Coordinator in Bellevue, WA, to enhance patient care and operational support within a dynamic clinic environment. The role involves scheduling, patient interactions, insurance verification, and assisting with daily clinic duties. This is an inspiring opportunity to contribute to patient services and collaborate with clinical staff in a supportive and engaging workplace.

Benefits

Medical, Dental, Vision Coverage

401K with Company Match

FREE hearing aids for employees

Paid Time Off and Holidays

Qualifications

• High School Diploma or equivalent required; Associates degree preferred.
• 2+ years in a health care environment preferred; customer service experience required.
• Prior knowledge of hearing aids is a plus.

Responsibilities

• Greet and assist patients, schedule appointments, and verify insurance.
• Collect and maintain patient information and files.
• Manage inventory, assist with clinics, and support event planning.

Skills

Communication

Relationship Building

Microsoft Office

HIPAA Knowledge

Education

High School Diploma or equivalent

Associates degree

Tools

EMR/EHR Software

Job description

Puget Sound Hearing, part of AudioNova

Location: Bellevue, WA

1515 116th Ave. NE Suite 300 Bellevue, WA 98004

Current pay: $22.00-23.00 an hour + Sales Incentive Program!

Clinic Hours: Monday-Friday, 8:30am-5:00pm

What We Offer:

• Medical, Dental, Vision Coverage
• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Hearing Care Coordinator, you will:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Education:

• High School Diploma or equivalent
• Associates degree, preferred

Industry/Product Knowledge Required:

• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

Work Experience:

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

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