Patient Care Coordinator at Growing Telehealth Startup

Genesis PHCM; United States; Remote; USD 25.000 - 39.000; Teilzeit

Benefits dieser Stelle

Fully remote engagement

Flexible working hours

Potential transition to W-2 employment

Zusammenfassung

Genesis PHCM is seeking a fully remote Patient Care Coordinator to turn prospective patient interest into scheduled appointments and streamline access to services. The role starts as a freelance engagement, approximately 30 hours per week, with a clear path to full-time employment as the company grows.

You will build workflows from the ground up, manage patient follow-ups, and support outreach through EMR/CRM systems like PatientPop and Tebra.

Qualifikationen

• Experience coordinating patients, scheduling, and healthcare administration.
• Ability to build SOPs and document workflows in a startup environment.
• Familiarity with HIPAA and compliant patient communications.

Aufgaben

• Manage incoming patient inquiries and leads; follow up and document outcomes.
• Guide patients from interest to scheduling; explain procedures and pricing; route clinical questions.
• Monitor outreach history and activity; manage booking, verification, and calendar updates.
• Support patient recruitment and healthcare partnership outreach under supervision.
• Help establish patient lead workflows and documented procedures; identify barriers to booking.

Kenntnisse

Lead management

HIPAA compliance

SOP development

Healthcare operations

Remote work

Tools

EMR/PM platforms

PatientPop

Tebra

CRM

Jobbeschreibung

Patient Care Coordinator at Growing Telehealth Startup - Remote

Career Stage & Company Context: Genesis PHCM is an early-stage, growing telehealth startup. The phrase \"building processes from the ground up\" is a strong signal that this is a greenfield role - you'll be creating SOPs and workflows rather than inheriting them. This is a significant career accelerator for someone wanting healthcare operations experience, but requires comfort with ambiguity.

Compensation & Market Positioning: No salary is listed, and the role starts as a freelance engagement. For a part-time (~30 hr/week) Patient Care Coordinator in the US, market freelance rates typically range from $18-$28/hour depending on experience. The path to W-2 employment is a notable upside but comes with no guarantees.

Skills You'll Develop:

• EMR/practice management platforms (PatientPop, Tebra) - in-demand across the growing telehealth industry
• Healthcare lead conversion and CRM workflows - transferable to healthtech sales ops roles
• HIPAA-compliant patient communication - a compliance credential with broad healthcare value
• SOP development and process documentation - valued in healthcare operations management

Green Flags: Physician-led platform, clear reporting line, defined KPIs, and an explicit growth trajectory to full-time employment. Watch for: Startup compensation uncertainty, the freelance-only start (no benefits initially), and the expectation to self-manage in a nascent environment. Spanish fluency is a differentiator that could accelerate your standing here.

Genesis PHCM is a physician-led healthcare platform built to expand access to care through a modern, patient-centered model. Our foundation is virtual-first, providing 24/7 telehealth services to patients across the United States, while expanding our services onsite through urgent care and a Primary Care Clinic.

We are seeking an organized, proactive, and patient-focused Patient Care Coordinator to help turn prospective patient interest into scheduled appointments and make accessing Genesis's services as simple as possible.

The ideal candidate is comfortable working independently, building processes from the ground up, and contributing ideas and best practices within a growing healthcare organization.

This role will report to the Executive Operations Lead and will manage patient follow-up, scheduling, and lead tracking through existing electronic medical record (EMR) systems. They will also support patient recruitment and assigned healthcare partnership outreach, helping ensure every prospective patient has a clear next step.

• Manage incoming patient inquiries and assigned leads from healthcare fairs, referral partners, and digital campaigns, completing timely follow-ups and documenting outcomes
• Guide prospective patients from initial interest through scheduling, answer non-clinical questions, explain appointment procedures using approved service information and pricing, and route clinical questions to the appropriate provider
• Monitor incoming communications, outreach history, prospect engagement levels, and pending outreach tasks while handling booking, verification, and calendar modifications with precision
• Support patient recruitment within assigned markets and audiences, including busy professionals, remote workers, frequent travelers, small businesses, and senior communities
• Support healthcare partnership outreach by researching organizations, identifying appropriate contacts, arranging discussions, and completing assigned follow-ups under the Executive Operations Lead's direction
• Help establish patient lead and scheduling workflows, document procedures, and identify recurring barriers that prevent interested patients from booking appointments
• Conduct routine audits of patient charts to identify documentation gaps, ensure clinical accuracy, and support optimal billing workflow

Within this role, expected outcomes include:

• Establish a clear patient lead workflow from initial inquiry through contact, follow-up, scheduling, and appointment
• Maintain accurate records so every assigned lead has a documented status, outreach outcome, and next step
• Use EMR system confidently to manage inquiries and complete accurate patient scheduling
• Establish consistent follow-up procedures for leads from events, partnerships, and digital campaigns
• Track response times, follow-up completion, appointment bookings, and lead-to-appointment conversion, and recommend improvements
• Experience working in a remote startup or similarly fast-paced, evolving environment
• Availability to provide approximately 30 hours of support per week
• Availability for company-wide meetings and collaboration, when needed, between 10:00 AM and 12:30 PM Pacific Time
• Experience in patient coordination, medical scheduling, healthcare administration, patient outreach, or a related patient-facing role
• Experience following up with prospective patients, managing inquiries, and helping individuals complete appointment scheduling or other next steps
• Experience using an electronic medical record (EMR), practice management platform, CRM, or similar system to maintain accurate records and track follow-ups
• Strong communication, follow-through, organizational, and recordkeeping skills, with a warm and professional approach to patient interactions
• Ability to explain non-clinical information clearly, recognize questions requiring clinical input, and handle confidential patient information appropriately in compliance with HIPAA guidelines
• Ability to work independently, manage multiple priorities, and coordinate effectively with internal team members and external contacts

Preferred Requirements

• Experience using PatientPop and Tebra
• Experience supporting telehealth services or a primary care practice
• Experience developing patient intake, follow-up, scheduling, or lead-management workflows and SOPs
• Experience supporting healthcare partnership outreach, community events, or follow-up with leads generated through digital campaigns
• Full fluency in Spanish, both spoken and written
• Interest in building a long-term relationship with Genesis as the organization grows
• Approximately 30 hours per week
• Flexible working hours outside of required meetings and collaboration needs
• Fully remote engagement
• Potential opportunity to transition from a freelance engagement to W-2 employment as Genesis grows, based on business needs and mutual fit

Is this role fully remote or does it require on-site presence? The role is fully remote. Genesis PHCM is a virtual-first telehealth platform, and this position is designed to be conducted entirely online.

What are the required working hours for this position? The role requires approximately 30 hours per week, with flexible scheduling outside of mandatory company-wide meetings and collaboration windows held between 10:00 AM and 12:30 PM Pacific Time.

Does this job start as freelance or as a full-time employee? The position starts as a freelance engagement, with the potential to transition to W-2 employment as Genesis grows, based on business needs and mutual fit.

What EMR or software experience is required for this role? Experience with any EMR, practice management platform, or CRM is required. Experience with PatientPop and Tebra specifically is preferred but not mandatory.

Is Spanish language fluency required for this position? Full fluency in Spanish (spoken and written) is listed as a preferred requirement, not a mandatory one, making it a differentiator for applicants who possess it.