Patient Care Coordinator

Kids for the Future; Wellsboro (Tioga County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance - employer paid

AD&D option to purchase

Critical Illness

Job summary

North Central Hearing Associates is seeking a Patient Care Coordinator to be the welcoming face of the clinic. You will oversee daily operations, build strong patient relationships, and support hearing healthcare needs while driving word-of-mouth growth.

The role involves scheduling, insurance verification, and office tasks to ensure smooth patient experiences in a busy, patient-focused environment.

Qualifications

• Minimum 10 years of medical office management experience.
• High school diploma or GED required.
• Front desk experience in the hearing industry is a plus.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and screen patients and determine how we can best support them.
• Answer questions about services and promotions.
• Schedule and manage appointments and retain patients.
• Coordinate provider’s schedule and ensure smooth patient flow.
• Verify insurance and track payments and revenue.
• Support marketing, outreach, and patient retention activities.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Problem-solving

Sales & customer service

Attention to detail

Word processing & databases

Education

High school diploma or GED

10 years medical office management experience

Tools

Word processing

Database software

Job description

• Base Pay $19.00 - $21.00 / Hour
• Other Compensation Bonus Opportunities
• Job Category Medical Front Desk, Healthcare Support, Medical Receptionist
• Employee Type Full Time
• Required Degree High school

Contact information

• Name Kyle Fiore
• Phone [phone]

As a Patient Care Coordinator (PCC), you will be the welcoming face of our clinic, creating exceptional experiences for every patient who walks through our doors. In this role, you will oversee daily clinic operations, build strong patient relationships, understand and address patients' hearing healthcare needs, and help ensure the continued success and growth of the practice.

What You’ll Do

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role

• Eager learners whose career is centered around working in a medical practice
• Strong multi-taskers with solid problem-solving skills
• Individuals who genuinely love helping others in the medical industry while running a thriving practice

Why It’s Rewarding

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Job Type:

Full Time, Monday - Friday, 8.00am - 5:00pm

Location:

Wellsboro, PA

• Pay is commensurate with experience and qualifications
• Monthly Bonus Opportunities

Essential Duties and Responsibilities:

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements:

• A minimum of 10 years of medical office management experience
• Experience with front desk in the hearing industry is a plus
• High school diploma or equivalent (GED)

Required Skills:

• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.

Physical Demands:

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance -employer paid
• Option to purchase additional life insurance - AD&D
• Critical Illness
• Hospital Indemnity
• STD & LTD
• Paid time off

Additional Information

• Company/Clinic Name North Central Hearing Associates