Patient Care Coordinator

Ruscio; United States; Remote; USD 34,000 - 47,000; Full time

Benefits offered by this job

Fully remote work (U.S.-based)

Competitive compensation 25-34/hour

Collaborative team environment

Job summary

The Ruscio Institute is seeking an experienced, clinically knowledgeable professional with a strong background in functional or integrative medicine. This Fully Remote (U.S.), Full-Time role focuses on patient support, charting, and coordinating with providers to ensure a seamless care journey.

You will respond to patient inquiries, explain provider-directed recommendations, and help patients stay informed and engaged.

Qualifications

• Minimum 3 years of direct patient-facing experience in functional or integrative medicine.
• Strong written and verbal communication with patients.
• Ability to work remotely with a consistent schedule.
• Experience with electronic medical records and remote healthcare tools.

Responsibilities

• Provide knowledgeable, timely patient support between visits.
• Explain provider-directed recommendations clearly and escalate when needed.
• Review and explain patient education materials.
• Support patient onboarding and engagement to improve retention.
• Maintain accurate charting and organize information for providers.
• Collaborate with providers and care team to ensure coordinated care.

Skills

Functional medicine

Patient communication

Organization

Tools

Practice Better

Zendesk

Podium

Slack

WhatsApp

Job description

Ruscio Institute | Fully Remote (U.S.) | Full-Time | $25-$34/hour

Thank you for your interest in joining the Ruscio Institute!

We’re seeking an experienced, clinically knowledgeable professional who combines a strong background in functional or integrative medicine with exceptional patient communication skills, initiative, and a genuine commitment to patient care.

Our ideal candidate is proactive, resourceful, and highly organized. They’re comfortable supporting patients between appointments, navigating provider-directed recommendations, and recognizing when clinical questions require escalation.

Most importantly, we’re looking for someone who anticipates patient needs, takes ownership, and helps patients feel informed, confident, and supported throughout their care journey.

The 30,000-Foot View

About the Role

About the Ruscio Institute

Our approach combines clinical experience, ongoing scientific research, and individualized care to help patients make meaningful, sustainable improvements in their health.

Core Responsibilities

• Provide knowledgeable, thoughtful, and timely support to patients between visits.
• Respond confidently to questions regarding provider-directed recommendations, protocols, and next steps within the scope of the role.
• Communicate complex information clearly, professionally, and compassionately.
• Recognize when a question requires provider input and ensure it is communicated appropriately.
• Confidently review and explain patient education slides and materials shared by providers.
• Reinforce provider-directed education and recommendations, helping patients understand the purpose of their next steps and what to expect.
• Identify potential barriers to following through with recommendations and help patients navigate those challenges within the scope of the role.

3. Charting & Provider Support

• Complete accurate, timely, and detailed charting, including patient communications, updates, questions, and follow-up needs.
• Prepare and organize relevant information for provider review.
• Support clear communication between patients, providers, and the internal care team.
• Maintain a high level of confidentiality, accuracy, and attention to detail.

4. Patient Experience & Retention

• Help deliver a consistently exceptional patient experience from onboarding through ongoing care.
• Support patient engagement, continuity of care, and appropriate follow-up.
• Anticipate patient needs and identify barriers or concerns that may affect patient satisfaction and retention.
• Take proactive steps to address concerns and help patients feel informed, confident, and supported throughout their care journey.
• Assist with patient onboarding appointments when the New Patient Coordinator is unavailable or additional support is needed.
• Clearly and professionally communicate the clinic’s approach, processes, and expectations.
• Help ensure new patients feel welcomed, informed, and prepared to begin care.
• Work closely with providers, leadership, and team members to support coordinated patient care.
• Work autonomously while communicating proactively and escalating concerns appropriately.
• Take initiative, manage responsibilities effectively, and follow through on commitments.
• Identify opportunities to improve workflows, communication, and the overall patient experience.

Expected Weekly Output

• Respond to routine patient communications within one business day.
• Maintain 100% chart readiness for assigned responsibilities before appointments.
• Independently manage routine patient support needs, provider-directed recommendations, and follow-ups.
• Accurately document, triage, and communicate patient needs.
• Support patient engagement through proactive outreach and consistent follow-through.
• Assist with patient onboarding appointments when additional support is needed.

What Success Looks Like

• Patients consistently feel informed, confident, and supported throughout their care journey.
• Patient communications, charting, and follow-up needs are managed accurately and efficiently.
• Provider-directed recommendations are communicated clearly, with appropriate clinical escalation.
• Patient concerns and potential barriers to care are identified and addressed proactively.
• Providers and team members can rely on consistent follow-through, sound judgment, and independent problem-solving.

Metrics & KPIs

Success is measured across three tiers: primary KPIs (core performance outcomes), secondary KPIs (the skills that drive those outcomes), and leading indicators (the habits that support consistent, high-quality patient care).

Primary KPIs - The Outcomes

• Patient Communication — Respond to routine inquiries within one business day, ensuring timely resolution or appropriate escalation.
• Chart Readiness — Maintain 100% chart readiness for assigned responsibilities before appointments.
• Independent Patient Support — Confidently manage routine patient needs, provider-directed recommendations, and follow-ups with minimal oversight.
• Patient Engagement & Retention — Support continuity of care through proactive outreach and consistent follow-through.
• Clinical Competency — Demonstrate strong functional medicine knowledge, accurate patient education, and sound clinical judgment within the role’s scope.

Secondary KPIs - The Drivers

• Onboarding Proficiency — Independently conduct patient onboarding calls and clearly explain clinic processes.
• Provider Support — Accurately document, triage, and communicate patient needs with minimal errors.
• Patient Experience — Build trust, address concerns, and identify opportunities to improve patient satisfaction.
• Team Collaboration — Demonstrate accountability, reliability, and positive provider feedback.

Leading Indicators - The Process

• Workflow Proficiency — Confidently use clinic systems and communication tools.
• Proactive Support — Anticipate patient needs and identify potential barriers to care.
• Process Improvement — Contribute at least one workflow improvement and one SOP update within the first six months.
• Ownership & Initiative — Consistently follow through on responsibilities with minimal supervision.

Growth Path

This role offers opportunities to deepen your functional medicine knowledge, collaborate with experienced providers, take greater ownership of patient support, and contribute to improving care delivery.

Ideal Candidate

Clinical Experience: At least 3 years of direct patient-facing experience in a functional or integrative medicine clinical practice, working alongside clinical providers. This experience is required.

Functional Medicine Knowledge: Strong understanding of functional medicine principles, common protocols, supplements, and individualized treatment approaches.

Patient Communication: Exceptional written and verbal communication skills, with the warmth, confidence, and professionalism needed to build trust with patients.

Clinical Judgment: Ability to understand and communicate detailed health information accurately within the scope of the role and recognize when provider input is necessary.

Organization & Attention to Detail: Excellent organizational and time-management skills, with the ability to manage competing priorities and maintain accurate documentation.

Independent & Proactive: Resourceful, adaptable, and solutions-oriented, with sound judgment and the ability to work independently.

Team Collaboration: Works effectively with providers, leadership, and team members and takes pride in contributing to a collaborative, patient-centered care team.

Technical Proficiency: Experience with electronic medical records and remote healthcare communication tools. Familiarity with Practice Better, Zendesk, Podium, Slack, or WhatsApp is preferred.

Please note: General healthcare administration, traditional medical office experience, independent health coaching, or personal interest in functional medicine does not independently satisfy the required 3 years of clinical functional medicine experience.

What We Offer

Competitive Compensation: 25-34/hour, depending on experience.

Remote Work: Fully remote, U.S.-based position with a consistent Monday–Friday schedule.

Professional Growth: Opportunities to deepen your functional medicine knowledge, collaborate with experienced providers, and contribute to improving care delivery.

Meaningful Work: Play an important role in helping patients feel informed, understood, and supported as they work toward improving their health.

Collaborative Team Environment: Work alongside knowledgeable, dedicated professionals committed to delivering thoughtful, evidence-informed care and an exceptional patient experience.

Thank you for your interest in joining the Ruscio Institute!