Patient Care Coordinator

GN Group; Town of Wausau (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance - employer paid

Additional life insurance - AD&D

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Employee discounts

Job summary

Beltone – GN Group seeks a Patient Care Coordinator to be the welcoming face of our Wisconsin clinics. You will oversee daily operations, manage patient relationships, verify insurance, coordinate schedules, and support marketing for growth and retention.

This role emphasizes accuracy, empathy, and cross-team collaboration. The ideal candidate has extensive medical office management experience and strong communication skills, with a focus on delivering exceptional patient service.

Qualifications

• A minimum of 10 years of medical office management experience.
• Front desk experience in hearing industry is a plus.
• High school diploma or equivalent (GED).

Responsibilities

• Provide first contact for patients calling or visiting to schedule appointments.
• Screen calls and facilitate appointments and services.
• Schedule and confirm appointments; conduct retention calls.
• Coordinate provider schedules and ensure smooth patient flow.
• Check in/out patients, collect payments, and track revenue.
• Maintain reports and respond to home office requests.
• Verify patient information and insurance data; manage charts.
• Assist with authorizations and benefits verification.
• Handle general administrative tasks and inventory.
• Verify hearing aid status and repairs; track inventory.
• Support grassroots marketing and recall letters.

Skills

Strong computer skills

Interpersonal skills

Oral and written communication

Accounting basics

Customer service orientation

Organizational skills

Multitasking

Sales and revenue tracking

Detail oriented

Front desk medical experience

Education

High school diploma or GED

Job description

## Patient Care CoordinatorApply: WI, Wausau: Full time: Posted Yesterday: R30746**Do you have 10 years of medical office experience and want to join an organization that values your dedication to patient care, recognizes your expertise, and supports your professional growth and long-term success? If so, we encourage you to apply today and learn more about joining our team.** As a Patient Care Coordinator (PCC), you will be the welcoming face of our clinic, creating exceptional experiences for every patient who walks through our doors. In this role, you will oversee daily clinic operations, build strong patient relationships, understand and address patients' hearing healthcare needs, and help ensure the continued success and growth of the practice. **What You’ll Do*** Greet and screen patients to determine how we can best support them* Answer questions about services and promotions* Spot potential leads and keep patient flow running smoothly* Manage scheduling, daily office tasks, and financial and administrative duties* Handle insurance verification, inventory, and patient records* Partner with clinic and home office teams to support operations* Assist with marketing efforts, events, outreach, and patient retention activities **Who Thrives in This Role*** Eager learners whose career is centered around working in a medical practice* Strong multi-taskers with solid problem-solving skills* Punctual, reliable professionals* Individuals who genuinely love helping others in the medical industry while running a thriving practice **Why It’s Rewarding**You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health. **Job Type:** Full Time, 8:30 am - 5:00 pm, Mon - Fri, No Weekends **Location:** Wausau, WI, but must be able to go at least once a month to Stevens Point and Wisconsin Rapids clinics. **Compensation**:* $19.00 - $21.00 an hour. Pay is commensurate with experience and qualifications* Monthly Bonus Opportunities **Essential Duties and Responsibilities:*** Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.* Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.* Schedule and confirm appointments and conduct outbound retention calls to patients.* Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.* Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.* Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.* Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.* Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.* Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.* Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.* Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.* Track marketing calls and inquiries from initial contact through the point of sale* Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.* Training support for other location front office staff, as may be appropriate. **Education and Experience Requirements**:* A minimum of 10 years of medical office management experience* Experience with front desk in the hearing industry is a plus* High school diploma or equivalent (GED) **Required Skills:*** Strong computer skills* Experience with word processing and database software.* Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.* Excellent oral and written communication skills.* Basic understanding of accounting procedures and good math aptitude.* Strong customer service orientation.* Excellent organizational skills.* Ability to manage multiple tasks within strict deadlines.* Ability to input and track sales revenues and balance accounts daily and monthly.* Detail oriented.* Front desk medical experience required. **Physical Demands:*** Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.* Must be able to pick up after an interruption to complete tasks that require focus.* Must be able to lift boxes up to 20 pounds. **Benefits**We offer a competitive and comprehensive benefits package which includes:* 401(k) with matching* Health, dental, and vision insurance* Life insurance -employer paid* Option to purchase additional life insurance - AD&D* Critical Illness* Hospital Indemnity* STD & LTD* Paid time off* Employee discounts### About UsBeltone – helping the world hear betterBeltone was founded on the act of helping a friend to enjoy life more. Since 1940, we have provided knowledge, tools, service and training to the professionals servicing the hearing impaired. Beltone makes quality hearing care available to more people. To do so, we develop technically optimal hearing solutions without ever losing focus on the individual’s needs. It is our belief that no individual should be denied the possibility of an improved life with better hearing.Beltone is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).If you would like to learn more about our brand, please click on the link to explore our universe of sound.