Patient Care Coordinator

Active Path Mental Health; Tigard (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Active Path Mental Health in Tigard, Oregon, is seeking a Patient Care Coordinator to deliver a first-class patient experience in the clinic. You will greet patients, check them in for TMS, psychotherapy, Spravato, and medication management, and assist with inquiries and copay collection.

You will support intake and operations teams, maintain HIPAA compliance, and help optimize scheduling. A bachelor’s degree in psychology or related field is preferred, with at least one year of

Qualifications

• Bachelor's degree in psychology or related field preferred.
• Minimum of one year behavioral/mental health experience.
• Proficient in EMR/EHR recordkeeping (e.g., Tebra).
• Experience with medical/clinical and insurance terminology.
• Maintain professional appearance and demeanor with patients and staff.
• Strong knowledge of HIPAA regulations and confidentiality.

Responsibilities

• Greet and assist patients checking in for TMS, psychotherapy, Spravato, and medication management appointments.
• Address patient inquiries, provide welcoming environment and professional communication.
• Answer calls, emails, and patient questions with efficiency.
• Manage patient intake documentation to ensure paperwork is complete before first appointment.
• Process patient payments and assist with daily financial reconciliation.
• Coordinate appointment rescheduling, cancellations, and no-shows per policy with providers.

Skills

Communication skills

Organizational skills

Multitasking

Professional demeanor

HIPAA knowledge

Education

Bachelor's degree in psychology or related field

Tools

Tebra EMR

Google Workspace

EHR systems

Job description

It's all about empowering hope in the lives of our patients, employees, and communities. At Active Path Mental Health, our mission is to provide patient-centered, evidence-based, collaborative, sustainable mental healthcare for all.

As employees of Active Path, we are healers. We are made up of a diverse group of individuals who are committed to provide hope in the communities where we live and work.

We are looking for an experienced Patient Care Coordinator who brings respect, empathy, and kindness to our patients. This individual is responsible for delivering a first-class experience to our patients in the clinic. This role addresses patient inquiries, collects copayments, assists in rescheduling efforts, collaborates with the Intake and Operations teams, and provides outstanding patient communication. The Patient Care Coordinator also supports clinic workflow and ensures adherence to Active Path policies and procedures.

You will be responsible for:

• Greeting and assisting patients checking in for TMS, Psychotherapy, Spravato, and Medication Management appointments.
• Addressing patient inquiries, anticipate anxieties, and provide a welcoming environment.
• Answering phone calls, emails, and patient questions with professionalism and efficiency.
• Managing patient intake documentation, ensuring all necessary paperwork is completed before the first appointment.
• Processing patient payments and assisting with daily financial reconciliation at the clinic.
• Communicating with patients regarding appointment rescheduling, cancellations, and no-shows, assessing fees per APMH policies after confirming with providers and operations staff.
• Ensuring adherence to HIPAA regulations by maintaining confidentiality of medical, personal, and financial information.
• Providing coverage for interventional psychiatry services, such as transcranial magnetic stimulation (TMS) and other treatments, as needed.
• Collaborating with the Intake and Operations teams to optimize scheduling and patient flow.
• Assisting in implementing process improvements to enhance clinic operations.
• Supporting team members in resolving patient concerns and workflow issues.
• Performing other duties as assigned.

You will be successful, if:

• You possess A Bachelor's degree in psychology, healthcare administration, or related field, preferred.
• You have a minimum of one year behavioral/mental health experience, preferred.
• You have demonstrated proficiency in EMR/EHR recordkeeping, such as Tebra.
• You have experience in medical, clinical, and insurance terminology.
• You are able to maintain a professional, clinical appearance and demeanor with patients and staff.
• You have the capability to work in a dynamic, high-demand, fast-paced environment.
• You possess excellent organizational skills with an attention to detail.
• You have a strong knowledge of HIPAA regulations and ability to maintain strict confidentiality.
• You demonstrate proficiency with technology, including Google Workspace, EHR systems, and electronic faxing.
• You demonstrate exceptional communication skills, including listening, speaking, and writing.
• Demonstrated professionalism and ability to maintain patient and clinic confidentiality.
• You have the ability to adapt to changing workflows and contribute to clinic efficiency.
• You have demonstrated the ability to work in a high-demand, fast paced environment.
• You are able to work both independently and collaboratively.
• You're a self-starter with the ability to multitask effectively.

At Active Path Mental Health, we value our diverse communities and are proud to be an Equal Opportunity Employer. APMH recruits, hires, trains, compensates and promotes without regard to race, color, religion, gender, gender identification, age, national origin, sexual orientation, marital status, veterans' status, mental or physical disability, genetic information or any other legally protected status unrelated to a particular job's requirements or an individual's performance and qualifications