Patient Care Coordinator

Kryger Institute of Plastic Surgery; Thousand Oaks (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Kryger Institute of Plastic Surgery in Thousand Oaks, CA, seeks an experienced Patient Care Coordinator to support two surgeons. This is a sales-focused role that builds relationships, presents pricing, and guides prospective patients from consultation through scheduling.

The ideal candidate brings at least 3 years of sales experience, excels at handling inquiries by phone, presents quotes confidently, and closes follow-ups to convert inquiries into consultations and procedures.

Qualifications

• Minimum 3 years of professional sales experience required.
• Sales experience does not need to be in plastic surgery.
• Proven ability to confidently present quotes, pricing, and treatment options.
• Strong closing and follow-up skills with the ability to convert inquiries into consultations and procedures.
• Comfortable handling a high volume of phone calls, inquiries, and patient interactions.
• Highly organized and able to manage multiple priorities while supporting two surgeons.
• Professional, personable, confident, and comfortable discussing financial commitments with prospective patients.
• Strong attention to detail and a patient-first approach.

Responsibilities

• Serve as the primary point of contact for prospective and existing patients.
• Respond to phone calls, inquiries, and patient questions with professionalism and enthusiasm.
• Present procedure quotes and pricing clearly and confidently.
• Follow up consistently with prospective patients and help move them through the decision-making process.
• Schedule consultations, procedures, and follow-up appointments efficiently.
• Build strong relationships with patients while providing an exceptional experience.
• Coordinate closely with two surgeons and the clinical team to ensure schedules run smoothly.
• Maintain accurate patient information and appointment details.
• Meet practice goals related to consultations, conversions, scheduling, and sales.
• Provide a polished and welcoming experience that reflects the high standards of a plastic surgery practice.

Skills

Sales experience

Quote presentation

Closing & follow-up

Phone handling

Organization

Pricing discussions

Attention to detail

Job description

We are seeking an experienced, confident, and highly motivated Patient Care Coordinator to join our plastic surgery practice and support two surgeons. This is a sales-focused position for someone who knows how to build relationships, communicate value, confidently present pricing, and guide prospective patients from consultation through scheduling.

Required Qualifications

• Minimum 3 years of professional sales experience required.
• Sales experience does not need to be in plastic surgery
• Proven ability to confidently present quotes, pricing, and treatment options.
• Strong closing and follow-up skills with the ability to convert inquiries into consultations and procedures.
• Comfortable handling a high volume of phone calls, inquiries, and patient interactions.
• Highly organized and able to manage multiple priorities while supporting two surgeons.
• Professional, personable, confident, and comfortable discussing financial commitments with prospective patients.
• Strong attention to detail and a patient-first approach.

Key Responsibilities

• Serve as the primary point of contact for prospective and existing patients.
• Respond to phone calls, inquiries, and patient questions with professionalism and enthusiasm.
• Present procedure quotes and pricing clearly and confidently.
• Follow up consistently with prospective patients and help move them through the decision-making process.
• Schedule consultations, procedures, and follow-up appointments efficiently.
• Build strong relationships with patients while providing an exceptional experience.
• Coordinate closely with two surgeons and the clinical team to ensure schedules run smoothly.
• Maintain accurate patient information and appointment details.Meet practice goals related to consultations, conversions, scheduling, and sales.
• Provide a polished and welcoming experience that reflects the high standards of a plastic surgery practice.

Who We’re Looking For

• The ideal candidate is a proven sales professional who is confident on the phone, comfortable discussing pricing, and understands how to turn an inquiry into a scheduled consultation or procedure. You should be persuasive without being pushy, organized, personable, and able to make patients feel comfortable throughout the process.