Patient Care Coordinator

Optum; Taylorsville (UT); On-site; USD 51,577,000 - 91,693,000; Full time

Benefits offered by this job

Paid time off

Medical plan with HSA

Dental & Vision insurance

Life & AD&D

401(k) plan

Education reimbursement

Employee discounts

Employee assistance program

Referral bonus

Voluntary benefits

Job summary

Optum is seeking a Patient Care Coordinator to support clinic office functions, including patient registration, insurance verification, copay collection, and appointment scheduling. The role requires 1+ year of customer service and Office experience, with travel to multiple clinics.

Schedule: Mon-Fri, 8am-5pm; Location: 6321 S Redwood Rd, SLC UT, with weekly travel to another local clinic. Benefits and growth opportunities provided.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• 1+ years of experience with Microsoft Office.
• Ability to travel 10% to other practices.

Responsibilities

• Provide exceptional service to all customers.
• Greet patients and manage wait times.
• Process walk-ins and schedule appointments.
• Maintain medical records and EMR messages.
• Coordinate with back-office to ensure smooth patient flow.
• Resolve issues and escalate as needed.
• Support other areas as requested.

Skills

Customer service

Microsoft Office

Travel flexibility

Education

High School Diploma/GED

Tools

EMR systems

Medical software

Medical portal systems

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Schedule: Monday - Friday, 8am - 5pm

Location: 6321 S Redwood Rd. STE 201 SLC UT and at least once a week travel to the other local clinic

Primary Responsibilities:

• Provide exceptional service to all customers
• Greet patients as they arrive and manage wait time
• Process walk-in patients and visitors
• Manages day to day operations for activities and programs within the community center space
• Answers phones and schedules appointments as necessary, verifying correct visit type and primary care provider
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages and create and manage tasks as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
• Close out EMR messages
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience in customer service
• 1+ years of experience with Microsoft Office
• Ability to travel 10% of the time to other practices for coverage

Preferred Qualifications:

• 1+ years of work experience with medical office processes
• 1+ years of related work experience including data entry
• Prior experience with EMR computer applications
• Prior experience with medical software
• Knowledge of working through medical portal systems
• Knowledge of medications and medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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