Patient Care Coordinator

Neuhaus Foot and Ankle; Smyrna (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

24 days PTO

401(k) with company match

Medical/Dental/Vision insurance

Company-paid life insurance

Growth and advancement opportunities

Professional development training

Job summary

Neuhaus Foot and Ankle in Nashville area is seeking a Patient Care Coordinator to join the Patient Experience Team. You will assist the doctor, prepare patients for exams and minor procedures, and create a welcoming, efficient reception area.

The role emphasizes strong communication, multitasking, professional demeanor, and compassionate service; 1 year of medical reception or high-volume customer service is preferred. Day shifts from Monday to Friday, with no weekends.

Qualifications

• 1 year experience in a medical reception role or high-volume customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and maintain attention to detail in a busy clinic.

Responsibilities

• Create a welcoming environment for patients and ensure they feel confident in the care provided.
• Check patients in and enter demographic information into the electronic health record.
• Learn basic insurance coverage information and estimate costs using software.
• Explain insurance coverage and estimated out-of-pocket costs for care.
• Take payments for patient balances and/or cost of visit.
• Schedule patients for return appointments.
• Make outbound calls for follow-up during slower clinic times with a professional tone.
• Complete data entry and patient check in/out accurately and efficiently.
• Communicate with and build strong working relationships with team members.
• Perform miscellaneous office duties and projects as assigned.

Skills

Medical reception

Customer service

Communication

Multitasking

Detail oriented

Team player

Professionalism

Tools

Electronic Health Record (EHR)

Job description

Patient Care Coordinator at Neuhaus Foot and Ankle

Opening available primarily in our Rutherford Co. area offices in and around Nashville, TN. With 15 locations and growing, you can work closer to home while gaining experience in health care.

Are you looking for stability? Consistent hours? Would you like to work in a professional environment where the #1 priority is taking care of people? We are looking for a Patient Care Coordinator to join our growing healthcare organization in the Nashville area. The Patient Care Coordinator (working in medical reception area) is a key member of the Patient Experience Team, focused on delivering exceptional customer care and service. You'll work closely with our foot and ankle doctor and assist him or her in preparing patients for exams and minor procedures.

Focus on your patients while in clinic You won't have to answer phones while patients are in clinic. This is a huge difference between us and other medical groups.

If want to be in a positive work environment and have a career that is impactful and important to those you serve, you'll want to join Neuhaus Foot and Ankle.

Key responsibilities are:

• Create a welcoming environment where patients feel confident in the care provided.
• Check patients in and enter patient demographic information into electronic health record.
• Learn basic insurance coverage information and run estimates on cost of coverage using software.
• Explain insurance coverage and estimated out of pocket costs for care.
• Take payments for patient balances and/or cost of visit.
• Schedule patients for return appointments
• During slower clinic times or when clinic is not open for patients, make outbound calls for new and current patient follow up needs, using professional tone and exceptional judgment.
• Complete all data entry and patient check in/out accurately and efficiently.
• Communicate with and develop strong working relationships with all team members.
• Miscellaneous office duties and projects as assigned.

Other responsibilities may include:

• Traveling to other clinics to cover when needed.
• Giving high fives to colleagues

What would make you a qualified candidate:

• You are very task oriented.
• You are a fantastic multitasker.
• You are positive, empathetic, and a team player.
• You care about the work you do.
• You have at least 1 year experience in a medical reception role or at least 1 year working in a high volume, customer service role.
• You have great communication skills, both verbal and written.
• You are professional and friendly along with great attention to detail.
• You have a commitment to customer service with work experience to show for it.

We have high expectations and provide a rewarding work environment for those that find Neuhaus Foot and Ankle the right fit. We protect our culture and care about your work environment. We offer perks and benefits such as . . .

• 24 days of PTO!
• 401(k) with 3% salary contribution after the first year
• Medical/Dental/Vision with $2,500 Annual Health Savings Account
• Company-paid $50,000 life insurance
• The potential for growth and advancement in the company
• Ongoing personal and professional development training
• Core values that promote work-life balance, a high standard of work delivery, and a self-employed mentality

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insuranceHealth savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• No weekends