Patient Care Coordinator

Impact Physical Therapy and Sports Medicine; Scottsdale (AZ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

4 weeks PTO + holidays

Flexible time off options

Medical and dental insurance 50% paid

Telehealth benefit

Life and short-term disability

Vision insurance (optional)

401(k) with company match

Orangetheory corporate membership

Quarterly learning days

Job summary

Impact Physical Therapy & Sports Medicine in Scottsdale, AZ is seeking a Patient Care Coordinator to greet patients, manage front-desk operations, and help grow our new clinic. You will handle scheduling, patient payments, and clinic administration while delivering a personal, concierge-style experience for every visitor.

The role emphasizes relationship-building, clear communication, and a flexible schedule with opening or closing shifts. Prior healthcare or concierge sales experience is a plus.

Qualifications

• Experience in customer-facing roles with strong interpersonal skills.
• Ability to explain pricing and value to clients effectively.
• Strong verbal and written communication across channels.
• Good organizational skills and attention to detail.

Responsibilities

• Build genuine relationships with patients seen regularly and greet them warmly at check-in.
• Create a calm front-of-house experience and keep patients fully booked.
• Answer phones, return calls, schedule appointments, and manage bookings.
• Explain our cash-pay model and pricing to new patients and convert inquiries to evaluations.
• Help patients understand the value of continued care and follow up as needed.
• Open or close the clinic and keep lobby clean and inviting.
• Process payments and maintain records in the EMR and Google Suite.
• Handle multiple tasks without dropping the ball.

Skills

Customer service

Sales conversations

Communication

Multitasking

People skills

Written communication

Tools

EMR system

Google Suite

Job description

Patient Care Coordinator

Impact Physical Therapy & Sports Medicine

At a glance

Pay: $19 to $23/hour (based on experience)

Schedule: Monday through Friday, afternoons with flexibility to open or close

Hours: Full-time, 36 to 40 hrs/week

Time off: 4 weeks per year (PTO, sick time, and 6 paid holidays combined)

Locations: North Scottsdale

Start date: ASAP

Why Impact

Be part of something from day one. You'll train alongside our experienced team, then help launch and become the face of our newest clinic.

Patients you actually get to know. You'll see the same patients regularly, building real relationships over time.

Cash-pay, concierge-style care. Patients invest in their health and expect a personal experience. You set that tone.

Real ownership of your role. You schedule, problem-solve, build relationships, and keep the clinic humming.

A team that has your back. No drama, no clock-watching. We celebrate wins together and pitch in when it's busy.

A growing company. Impact is opening new locations across the Valley, and this role is a direct part of that growth.

What you'll do

• Build genuine relationships with patients you'll see regularly so they feel known and welcomed every visit.
• Greet patients warmly at check-in and create a calm, welcoming front-of-house experience.
• Answer phones, return calls, schedule appointments, and keep our PTs fully booked.
• Confidently explain our cash-pay model and pricing to new patients, turning inquiries into booked evaluations.
• Help current patients understand the value of continued care.
• Introduce Impact to people who stop by, since our Biltmore location sits in a high foot traffic shopping complex where first impressions matter.
• Process payments and keep accurate records in our EMR and Google Suite.
• Juggle phones, in-person patients, and back-office tasks without dropping the ball.
• Open or close the clinic depending on the day's schedule.
• Keep the front and lobby clean, organized, and inviting.
• Occasionally lift up to 20 lbs

What we’re looking for

• A genuine people person who is warm, friendly, and easy to talk to. This is the most important thing.
• Someone with real life and work experience who can walk into a brand new location and represent our brand with confidence.
• Comfortable with sales conversations and able to communicate the value of care, not just the price.
• Prior sales, cash-pay, or concierge healthcare experience strongly preferred.
• Detail-oriented and organized so nothing falls through the cracks.
• A natural multitasker who knows how to prioritize when things get busy.
• Strong, clear communicator in person, on the phone, and in writing.
• Self-directed and comfortable operating with more independence, since this role grows into running a front office with less day-to-day oversight.
• Flexible with hours and open to either opening or closing shifts (not just mornings or just afternoons).
• Stable work history and someone who tends to stay and grow with a team.
• Customer service experience preferred; medical or doctor's office experience is a plus

This isn't the right role if...

You’re reserved or quiet by nature. Our patients want someone who lights up when they walk in.

You’re uncomfortable talking about money or explaining pricing. You’d rather hide behind email than pick up the phone.

You need a fixed schedule and can't flex between opening and closing shifts. You’re looking for an insurance-based or large corporate medical setting.

Benefits & perks

• 4 weeks per year (PTO, sick time, and 6 paid holidays combined)
• Flexible time off options
• Medical and dental insurance, 50% company-paid
• Telehealth benefit with company contribution
• Life and short-term disability insurance, 100% company-paid
• Vision insurance available if you choose to enroll
• All benefits effective after 30-day probationary period
• 401(k) with up to 3.5% company match (after 1 year)
• Orangetheory corporate membership
• Quarterly paid learning days

If you're someone who genuinely loves people and wants a role where relationships actually matter, awe'd love to meet you.

Equal Opportunity Employer: Impact Physical Therapy provides equal employment opportunities and prohibits discrimination or harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.