Pharmacy Technician - 256336

Medix™; The Colony (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Medix is seeking a dedicated Pharmacy Technician to manage a high-volume onsite caseload, guiding members through the medication access process and resolving barriers.

You will work with pharmacies, providers, and healthcare partners, educate members on benefits and financial assistance, handle prior authorizations, and maintain HIPAA-compliant case documentation. Schedule is Monday–Friday, 10:30 AM–7:00 PM; fully onsite call center environment.

Qualifications

• Active Texas State Board of Pharmacy Technician registration.
• Active national Pharmacy Technician certification through PTCB or NHA (ExCPT).
• Ability to work in a fully onsite, high-volume call center environment with a focus on outbound member engagement.
• Proficiency in Microsoft Office applications.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities while delivering a positive member experience.

Responsibilities

• Manage a caseload of members, providing personalized support throughout the medication access process.
• Conduct inbound and outbound outreach to members, pharmacies, providers, and healthcare partners to coordinate prescriptions and resolve barriers to access.
• Educate members on pharmacy benefits, medication affordability, financial assistance programs, and savings opportunities.
• Assist members with enrollment and navigation of PAPs, Copay Assistance Programs, ECMP, and international savings programs.
• Research and resolve insurance rejections, prescription processing issues, and other barriers to access.
• Collaborate with provider offices to obtain prescriptions, prior authorizations, and supporting documentation.
• Maintain accurate documentation of member interactions, case updates, outreach efforts, and follow-up activities.
• Partner with Pharmacy, Clinical, Client Success, Quality, and Operations teams to ensure timely resolution of member concerns.
• Identify and escalate complex cases requiring additional support or intervention.
• Communicate member feedback and identify opportunities to improve workflows and the member experience.
• Maintain HIPAA compliance and adhere to all applicable regulations and policies.

Skills

Pharmacy technician registration

PTCB/NHA certification

Call center experience

Microsoft Office

Communication skills

Organization

Problem solving

Multitasking

Tools

Microsoft Office

Job description

• Manage a caseload of members, providing personalized support throughout the medication access process.
• Conduct inbound and outbound outreach to members, pharmacies, providers, and healthcare partners to coordinate prescriptions and resolve medication access barriers.
• Educate members on pharmacy benefits, medication affordability, financial assistance programs, and available savings opportunities.
• Assist members with enrollment and navigation of Patient Assistance Programs (PAPs), Copay Assistance Programs, Specialty Pharmacy Enhanced Care Management (ECMP), and international medication savings programs.
• Research and resolve insurance rejections, prescription processing issues, and other barriers to medication access.
• Collaborate with provider offices to obtain prescriptions, prior authorizations, and necessary supporting documentation.
• Maintain accurate documentation of member interactions, case updates, outreach efforts, and follow-up activities.
• Partner with Pharmacy, Clinical, Client Success, Quality, and Operations teams to ensure timely resolution of member concerns.
• Identify and **escalate** complex cases requiring additional support or intervention.
• Communicate member feedback and identify opportunities to improve workflows and the overall member experience.
• Maintain HIPAA compliance and adhere to all applicable healthcare regulations and company policies.

Required Qualifications

• Active Texas State Board of Pharmacy Technician registration.
• Active national Pharmacy Technician certification through PTCB or NHA (ExCPT).
• Ability to work in a fully onsite, high-volume call center environment with a focus on outbound member engagement.
• Proficiency in Microsoft Office applications.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities while delivering a positive member experience.

Preferred Qualifications

• Previous experience in pharmacy benefits, specialty pharmacy, patient advocacy, or medication access services.
• Familiarity with prior authorizations, insurance claims, and prescription processing.
• Experience assisting patients with financial assistance programs, copay support, or medication affordability resources.
• Experience working in a high-volume healthcare or pharmacy call center environment.

Schedule: Monday-Friday, 10:30 AM-7:00 PM

Work Environment: Fully onsite, call center setting