Patient Care Coordinator

MLM Hearing, LLC; Plain City (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance

AD&D

STD & LTD; Paid time off

Employee discounts

Job summary

Belton Hearing Care Clinic in Plain City, OH is seeking a Patient Care Coordinator (PCC) to be the welcoming, organized, and compassionate first point of contact. You will help patients navigate their hearing journey, keep the clinic running smoothly, and support operations across locations.

The role emphasizes patient relationships, referrals, retention activities, and accurate administrative duties, with a Monday–Friday schedule and a competitive benefits package.

Qualifications

• Minimum of 10 years office management experience in a customer-driven industry.
• High school diploma or GED.
• Front desk medical experience required.
• Strong computer skills, including word processing and database software.

Responsibilities

• Greet and screen patients to determine how we can best support them.
• Answer questions about services and promotions; spot potential leads.
• Manage scheduling, daily office tasks, and financial and administrative duties.
• Handle insurance verification, inventory, and patient records.
• Partner with clinic and home office team to support operations; assist with marketing efforts.

Skills

Strong computer skills

Excellent interpersonal skills

Oral and written communication

Sales and problem-solving

Detail oriented

Front desk medical experience

Education

High school diploma or GED

10 years office management experience

Job description

Key Responsibilities

• Greet and screen patients to determine how we can best support them
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• A minimum of 10 years office management experience in a customer driven industry is a plus.
• High school diploma or equivalent (GED)

Help Others Hear More Clearly - Join us as a Patient Care Coordinator at Belton Hearing Care Clinic in Plain City , OH!

As our Patient Care Coordinator (PCC), you’ll be the first friendly face patients see and the steady presence that keeps our clinics running smoothly. This role is central to creating a welcoming, organized, and compassionate experience, building lasting patient relationships, supporting their journey to better hearing, and ensuring our clinic flows efficiently day in and day out.

What You’ll Do

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office team to support operations
• Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role

• Eager learners whose careers are centered around working in a medical practice
• Strong multi-taskers with solid problem-solving skills
• Punctual, reliable professionals
• Individuals who genuinely love helping others

Why It’s Rewarding

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Full Time

Monday through Friday, 36 - 40 hrs a week. No Weekends and No Evenings.

Location

Plain City, OH

Compensation

$20.00 - $22.00 an hour.

• Pay is commensurate with experience and qualifications.
• Monthly Bonus Opportunities

Essential Duties and Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and check in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate

Education and Experience Requirements

• A minimum of 10 years office management experience in a customer driven industry is a plus.
• High school diploma or equivalent (GED)

Required Skills

• Strong computer skills
• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical experience required.

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

Benefits

We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance - employer paid
• Option to purchase additional life insurance - AD&D
Critical Illness
• Hospital Indemnity
STD & LTDPaid time offEmployee discounts