Patient Care Coordinator

Unified Women’s Healthcare; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Unified Women’s Healthcare is seeking a Patient Care Coordinator to enhance the patient experience at our Virtual Clinic. In this full-time role, you will support patient intake, manage inquiries, and ensure seamless communication between patients and healthcare providers, utilizing your customer service expertise in a dynamic healthcare environment.

Qualifications

• 5+ years of customer service-related experience.
• One year of clinical experience preferred.
• Experience with basic technology including email.

Responsibilities

• Provide superior customer service to Virtual Clinic customers.
• Manage the registration portion of the patient intake.
• Track the status of all referrals.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Unified Women’s Health (UWH) Virtual Clinic is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. The Virtual Clinic together with Unified Women’s Healthcare has the unique opportunity to serve a woman’s healthcare needs – both virtually and in-person – throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then UWH Virtual Clinic culture may be for you.

As a Patient Care Coordinator, you will be at the front of our health care practice, supporting patients to ensure a premium patient experience. The energy and collaborative workstyle you bring to this role will be incredibly important in providing the quality-of-care the Virtual Clinic is known for. In this full-time position, you will report to the Sr. Director of Clinical Operations.

Responsibilities

1. Providing a superior customer service experience to Virtual Clinic customers via email, video communication, phone call, and text message
2. Athenahealth Support – Check-ins, Patient Data Entry, Insurance Entry, etc.
3. Managing the registration portion of the patient intake by emailing, texting, or calling patients (Ensuring all patients have checked in prior to the morning of the visit)
4. Triaging and responding to customer service inquiries via our online platform, HelpScout
5. Monitoring online chat in, HealthiPass Text, and Patient Coordinator Text line in Ring Central in real time, handling all issues to completion
6. Communicating with patients about appointments, processing any cancelations and reschedules that are requested.
7. Works closely with the Physician and RDN team when needed to move appointment and communicate any appointment changes with patients based on a provider conflict that might arise post scheduling
8. Assisting patients in navigating their patient dashboard on Virtual Clinic and Athena Patient Portal
9. Assisting with various Customer Services Team Projects as delegated by the Sr. Director of Clinical Operations
10. Responsible of managing and tracking the status of all referrals (internal/external) and follows up with patients and providers as needed to ensure completion
11. Maintain accurate and up-to-date records of all referral activities in the Athenahealth EMR system

Qualifications

1. Have a high school diploma or equivalent
2. Have at least 5+ years of customer service-related experience.
3. One year of clinical experience preferred
4. You have experience working with Microsoft office, email, and other basic technology