Patient Care Coordinator

Unified Women’s Healthcare; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Unified Women’s Healthcare is seeking a Patient Care Coordinator to enhance patient experiences and support operations at the Virtual Clinic. The ideal candidate will have a strong background in customer service, a high school diploma, and the ability to work collaboratively within a team. This full-time role offers the chance to contribute significantly to women's healthcare across the country.

Qualifications

• 5+ years of customer service-related experience.
• One year of clinical experience preferred.
• Experience working with basic technology.

Responsibilities

• Provide superior customer service experience to patients via various communication methods.
• Manage patient registrations and check-ins effectively.
• Coordinate with the healthcare team for appointment management.

Skills

Customer Service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Athenahealth EMR

Job description

Overview

Unified Women’s Health (UWH) Virtual Clinic is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. The Virtual Clinic together with Unified Women’s Healthcare has the unique opportunity to serve a woman’s healthcare needs – both virtually and in-person – throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then UWH Virtual Clinic culture may be for you.

As a Patient Care Coordinator, you will be at the front of our health care practice, supporting patients to ensure a premium patient experience. The energy and collaborative workstyle you bring to this role will be incredibly important in providing the quality-of-care the Virtual Clinic is known for. In this full-time position, you will report to the Sr. Director of Clinical Operations.

Responsibilities

1. Providing a superior customer service experience to Virtual Clinic customers via email, video communication, phone call, and text message
2. Athenahealth Support – Check-ins, Patient Data Entry, Insurance Entry, etc.
3. Managing the registration portion of the patient intake by emailing, texting, or calling patients (Ensuring all patients have checked in prior to the morning of the visit)
4. Triaging and responding to customer service inquiries via our online platform, HelpScout
5. Monitoring online chat in, HealthiPass Text, and Patient Coordinator Text line in Ring Central in real time, handling all issues to completion
6. Communicating with patients about appointments, processing any cancelations and reschedules that are requested.
7. Works closely with the Physician and RDN team when needed to move appointment and communicate any appointment changes with patients based on a provider conflict that might arise post scheduling
8. Assisting patients in navigating their patient dashboard on Virtual Clinic and Athena Patient Portal
9. Assisting with various Customer Services Team Projects as delegated by the Sr. Director of Clinical Operations
10. Responsible of managing and tracking the status of all referrals (internal/external) and follows up with patients and providers as needed to ensure completion
11. Maintain accurate and up-to-date records of all referral activities in the Athenahealth EMR system

Qualifications

1. Have a high school diploma or equivalent
2. Have at least 5+ years of customer service-related experience.
3. One year of clinical experience preferred
4. You have experience working with Microsoft office, email, and other basic technology