Patient Care Coordinator

HearingLife; North Little Rock (AR); On-site; Full time

Job summary

An established industry player in hearing healthcare is seeking a Patient Care Coordinator to enhance patient experiences and support clinic operations. This role focuses on providing exceptional customer service, managing appointments, and ensuring a smooth operational flow in a fast-paced environment. With a commitment to empowering team members through comprehensive onboarding and growth opportunities, this position offers a chance to make a meaningful impact on patients' lives. If you are passionate about helping others and thrive in a dynamic setting, this role is perfect for you.

Benefits

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability coverage

Free Life Insurance

Pet Insurance

Discounted Hearing Aids

Daycare Flex Savings Plan

Growth and development opportunities

Qualifications

• 1-2 years of experience in customer service or healthcare-related role.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Welcome patients and maintain a high level of customer service.
• Schedule and confirm patient appointments, handling 50-75 calls daily.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Technology proficiency

Education

High school diploma or GED

College degree

Tools

Scheduling software

Electronic medical records (EMR) systems

Job description

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Overview

Who is HearingLife:

HearingLife is a national hearing care company and global leader in hearing healthcare, built on a heritage of care, health, and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Pay: $16.00-$19.00 + Monthly Commission Opportunities

Benefits

• PTO & Paid Holidays
• Work-Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members.
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs.

Daily Tasks

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Growth Opportunities at HearingLife for Patient Care Coordinators!

Comprehensive onboarding: At HearingLife, we're committed to empowering our team members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.

Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed, you can be the provider in your own office, seeing patients and enhancing lives with hearing aids. Ask a manager about this program!

District Manager In-Training Program: Learn the tools necessary to become a leader in the hearing aid industry.

Qualifications

• Education and Experience
• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

• Skills and Abilities
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Medical Equipment Manufacturing