Patient Care Coordinator

Socket.dev; New York (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off & holidays

Comprehensive training and development

Clear path to leadership

Job summary

Diamond Braces is seeking a high-energy Patient Care Coordinator in a sales-driven environment. You will guide patients from consultation to decision, using your personality and communication skills to close the deal while maintaining an upbeat office atmosphere.

No dental experience needed; our training program will teach you the rest. Expect evenings and some Saturdays, with a focus on revenue generation and exceptional patient experience.

Qualifications

• Excellent communication skills with empathy and reading body language.
• Confident in discussing pricing and handling money-related conversations.
• Resilience and positivity when facing rejection.
• Ability to adapt quickly in a fast-paced, dynamic environment.
• Strong organizational skills and teamwork with clinicians.

Responsibilities

• Own the room: greet patients and set a positive tone as they arrive.
• Drive the consultation: conduct consultations and explain treatment benefits to patients.
• Present pricing options clearly and confidently.
• Overcome objections with empathy and solutions.
• Manage scheduling and front-desk flow to keep operations smooth.
• Collaborate with doctors and staff to deliver a seamless patient experience.

Skills

Expert communicator

Natural closer

Resilient & positive

Highly adaptable

Accountable team player

Service/sales experience

Career-driven

Job description

Turn Smiles Into Sales — Join Diamond Braces as a Patient Care Coordinator

Who We Are

At Diamond Braces, wedon’tjust straightenteeth—we change lives.We’reone of the fastest-growing orthodontic organizations in the country, offering affordable care with an unmatched patient experience.

We’rebuilding a team of energetic, motivated individuals who thrive in fast-paced, people-facing roles and want real career growth. If you have a magnetic personality, a strong work ethic, and a passion for helping people,you’llfit right in.

What This Role Really Is

This is a high-energy, sales-driven role with operational responsibilities—not a traditional front desk position.

You’llbe the first impression and the closer, guiding patients through their consultation while keeping theoffice vibevibrant and smooth.You’lluse your personality, confidence, and natural communication skills to:

• Build Trust Instantly:Read the room, connect with diverse personalities, and practiceactive listeningto understand exactly what the patient needs.

• Navigate Objections with Grace:Use youremotional intelligenceandproblem-solving skillsto turn hesitation into enthusiasm.

• Articulate Value:Clearly and confidently explain pricing, overcoming the fear of "talking money."

• Close the Deal:Help patients make a confident decision to move forward with treatment.

No dental experience? No problem.If you have the right attitude,adaptability, and hunger to learn, our world-class training program will teach you the rest.

What to Expect Day-to-Day

This role is primarily focused on patient consultations and sales, but it also requires excellenttime managementandcollaborationto keep the front desk and office flow running seamlessly.

What You'll Do:

• Own the Room:Welcome and connect with patients the moment they walk in, bringing infectious positive energy.

• Drive the Consultation:Lead consultations and explain treatment benefits clearly, tailoring your approach to each unique patient.

• Present Pricing Confidently:Present financial and payment options with transparency and conviction.

• Overcome Hurdles:Handle objections withresilienceand empathy, helping patients feel comfortable saying YES.

• Manage the Flow:Maintainorganized scheduling, showingagilitywhen the day getsfast-paced.

• Partner for Success:Practice excellentteamwork, collaborating closely with doctors and clinical staff to deliver a seamless experience.

Who You Are

• An Expert Communicator:You love talking to people,possesshighempathy, and can read body language like a book.

• A Natural Closer:You’re confident discussing money, motivated by goals/bonuses, and have a healthy competitive spirit.

• Resilient & Positive:Rejectiondoesn'tfaze you; youmaintainan optimistic, solutions-oriented mindset all day.

• Highly Adaptable:You thrive in a dynamic, fast-paced environment and can pivot quickly when plans change.

• An Accountable Team Player:You take pride in your work,possessstrongorganizational skills, and show up for your team.

• Experienced in Service/Sales:You’veworked in retail, hospitality, fitness sales, or similar customer-facing roles where personality is everything.

• Career-Driven:You want more than just a paycheck—you want a clear path to leadership.

What You Get

• Pay starting at $19 - $23/hour + performance-based bonus potential

• Full benefits (health, dental, vision)

• 401(k) with company match

• Paid time off + holidays

• Comprehensive training and professional development

• A Clear Path to Leadership:We recognize top performers and promotefrom withinquickly.

Schedule

• Full-time role
• Evenings + some Saturdaysrequired(flexibility isa must!)

Why This Role Stands Out

• You’renot stuck behind a desk or answering phones all day.
• You’redriving revenue and making a tangible, life-changing impact on patients.
• You’remastering high-level sales and interpersonal skills that will serve you for the rest of your career.

Equal Employment Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, military or veteran status, genetic information, or any other characteristic protected by federal, state, or local law.