Front Desk Coordinator

Diamond Braces; New York, Northern (NY, KY); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Comprehensive training

Leadership path

Job summary

Diamond Braces in New York is seeking a high-energy Front Desk Coordinator who blends warm, confident communication with sales-driven initiative. You’ll welcome patients, guide them through consultations, present treatment options, and help close decisions, while keeping the office vibrant and efficient.

No dental experience is required if you bring the right attitude, adaptability, and hunger to learn—our world-class training program will teach you the rest.

Qualifications

• Excellent communication and active listening.
• Comfort discussing pricing and payment options.
• Ability to stay organized in a fast-paced environment.
• Willingness to learn and adapt in a sales-driven role.

Responsibilities

• Own the Room: welcome and connect with patients.
• Drive the Consultation: lead consultations and explain benefits.
• Present Pricing Confidently: discuss options transparently.
• Overcome Hurdles: handle objections with resilience.
• Manage the Flow: maintain scheduling.
• Partner for Success: collaborate with doctors and staff.

Skills

Communication

Closing skills

People skills

Time management

Adaptability

Job description

Turn Smiles Into Sales — Join Diamond Braces as a Front Desk Coordinator

Who We Are

At Diamond Braces, wedon’tjust straightenteeth—we change lives.We’reone of the fastest-growing orthodontic organizations in the country, offering affordable care with an unmatched patient experience.

We’rebuilding a team of energetic, motivated individuals who thrive in fast-paced, people-facing roles and want real career growth. If you have a magnetic personality, a strong work ethic, and a passion for helping people,you’llfit right in.

What This Role Really Is

This is a high-energy, sales-driven role with operational responsibilities— not a traditional front desk position.

You’llbe the first impression and the closer, guiding patients through their consultation while keeping theoffice vibevibrant and smooth.You’lluse your personality, confidence, and natural communication skills to:

• Build Trust Instantly: Read the room, connect with diverse personalities, and practice active listening to understand exactly what the patient needs.
• Navigate Objections with Grace: Use your emotional intelligence and problem-solving skills to turn hesitation into enthusiasm.
• Articulate Value: Clearly and confidently explain pricing, overcoming the fear of "talking money."
• Close the Deal: Help patients make a confident decision to move forward with treatment.

No dental experience? No problem. If you have the right attitude, adaptability , and hunger to learn, our world-class training program will teach you the rest.

What to Expect Day-to-Day

This role is primarily focused on patient consultations and sales, but it also requires excellenttime managementandcollaborationto keep the front desk and office flow running seamlessly.

What You'll Do:

Own the Room: Welcome and connect with patients the moment they walk in, bringing infectious positive energy.

Drive the Consultation: Lead consultations and explain treatment benefits clearly, tailoring your approach to each unique patient.

Present Pricing Confidently: Present financial and payment options with transparency and conviction.

Overcome Hurdles: Handle objections with resilience and empathy, helping patients feel comfortable saying YES.

Manage the Flow: Maintainorganized scheduling, showing agility when the day getsfast-paced.

Partner for Success: Practice excellent teamwork , collaborating closely with doctors and clinical staff to deliver a seamless experience.

Who You Are

An Expert Communicator: You love talking to people,possesshigh empathy , and can read body language like a book.

A Natural Closer: You’re confident discussing money, motivated by goals/bonuses, and have a healthy competitive spirit.

Resilient & Positive: Rejectiondoesn'tfaze you; youmaintainan optimistic, solutions-oriented mindset all day.

Highly Adaptable: You thrive in a dynamic, fast-paced environment and can pivot quickly when plans change.

An Accountable Team Player: You take pride in your work,possessstrong organizational skills , and show up for your team.

Experienced in Service/Sales: You’veworked in retail, hospitality, fitness sales, or similar customer-facing roles where personality is everything.

Career-Driven: You want more than just a paycheck—you want a clear path to leadership.

What You Get

Pay starting at $19 - $23/hour + performance-based bonus potential

401(k) with company match

Paid time off + holidays

Comprehensive training and professional development

A Clear Path to Leadership: We recognize top performers and promotefrom withinquickly.

Schedule

• Full-time role
• Evenings + some Saturdaysrequired(flexibility isa must!)

Why This Role Stands Out

• You’renot stuck behind a desk or answering phones all day.
• You’redriving revenue and making a tangible, life-changing impact on patients.
• You’remastering high-level sales and interpersonal skills that will serve you for the rest of your career.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, military or veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.