Front Desk Coordinator

Diamond Braces Orthodontist: Braces & Invisalign; New York (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Full benefits

401(k) with company match

Paid time off

Training & development

Clear path to leadership

Job summary

Diamond Braces is seeking a high-energy Front Desk Coordinator to join our fast-paced orthodontic team in New York. You will drive patient consultations, present treatment options, and guide patients through pricing and payment plans with confidence.

In this role, you will welcome patients, manage scheduling, and collaborate closely with doctors and staff to ensure a seamless, positive patient experience and strong practice growth.

Qualifications

• Strong interpersonal and communication skills are required.
• Comfort discussing pricing and value with patients.
• Ability to manage scheduling and multi-task in a fast-paced environment.

Responsibilities

• Greet patients and establish rapport as they enter the practice.
• Lead consultations and present treatment options and benefits.
• Present pricing and financing options with clarity and confidence.
• Close the appointment and guide patients toward proceeding with treatment.
• Collaborate with doctors and staff to maintain a smooth operation.

Skills

Excellent communication

Sales-driven

Time management

Team collaboration

Adaptability

Job description

Turn Smiles Into Sales — Join Diamond Braces as a Front Desk Coordinator

At Diamond Braces, we don’t just straighten teeth—we change lives. We’re one of the fastest-growing orthodontic organizations in the country, offering affordable care with an unmatched patient experience.

We’re building a team of energetic, motivated individuals who thrive in fast-paced, people-facing roles and want real career growth. If you have a magnetic personality, a strong work ethic, and a passion for helping people, you’ll fit right in.

What This Role Really Is

This is a high-energy, sales-driven role with operational responsibilities—not a traditional front desk position.

Skills

You’ll be the first impression and the closer, guiding patients through their consultation while keeping the office vibe vibrant and smooth. You’ll use your personality, confidence, and natural communication skills to:

• Build Trust Instantly: Read the room, connect with diverse personalities, and practice active listening to understand exactly what the patient needs.
• Navigate Objections with Grace: Use your emotional intelligence and problem-solving skills to turn hesitation into enthusiasm.
• Articulate Value: Clearly and confidently explain pricing, overcoming the fear of “talking money.”
• Close the Deal: Help patients make a confident decision to move forward with treatment.

No dental experience? No problem.

If you have the right attitude, adaptability, and hunger to learn, our world-class training program will teach you the rest.

What To Expect Day-to-Day

This role is primarily focused on patient consultations and sales, but it also requires excellent time management and collaboration to keep the front desk and office flow running seamlessly.

What You'll Do

• Own the Room: Welcome and connect with patients the moment they walk in, bringing infectious positive energy.
• Drive the Consultation: Lead consultations and explain treatment benefits clearly, tailoring your approach to each unique patient.
• Present Pricing Confidently: Present financial and payment options with transparency and conviction.
• Overcome Hurdles: Handle objections with resilience and empathy, helping patients feel comfortable saying YES.
• Manage the Flow: Maintain organized scheduling, showing agility when the day gets fast-paced.
• Partner for Success: Practice excellent teamwork, collaborating closely with doctors and clinical staff to deliver a seamless experience.

Who You Are

• An Expert Communicator: You love talking to people, possess high empathy, and can read body language like a book.
• A Natural Closer: You’re confident discussing money, motivated by goals/bonuses, and have a healthy competitive spirit.
• Resilient & Positive: Rejection doesn't faze you; you maintain an optimistic, solutions-oriented mindset all day.
• Highly Adaptable: You thrive in a dynamic, fast-paced environment and can pivot quickly when plans change.
• An Accountable Team Player: You take pride in your work, possess strong organizational skills, and show up for your team.
• Experienced in Service/Sales: You’ve worked in retail, hospitality, fitness sales, or similar customer-facing roles where personality is everything.
• Career-Driven: You want more than just a paycheck—you want a clear path to leadership.

What You Get

• Pay starting at $19 - $23/hour + performance-based bonus potential
• Full benefits (health, dental, vision)
• 401(k) with company match
• Paid time off + holidays
• Comprehensive training and professional development
• A Clear Path to Leadership: We recognize top performers and promote from within quickly.

Schedule

• Full-time role
• Evenings + some Saturdays required (flexibility is a must!)

Why This Role Stands Out

• You’re not stuck behind a desk or answering phones all day.
• You’re driving revenue and making a tangible, life-changing impact on patients.
• You’re mastering high-level sales and interpersonal skills that will serve you for the rest of your career.

Equal Employment Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, military or veteran status, genetic information, or any other characteristic protected by federal, state, or local law.