Patient Care Coordinator

Professional Physical Therapy; Needham (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Hospitalization insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

PTO

Job summary

Professional PT is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional service and ensuring a smooth visit experience at our Needham location.

You will greet patients, collect payments, schedule appointments, and answer inquiries, while maintaining accurate records and patient information in a fast-paced clinical setting. Prior healthcare customer service helps, and reliability is essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or administrative role preferred, healthcare setting a plus.
• Excellent interpersonal and communication skills essential.
• Strong attention to detail and organizational abilities required.
• Ability to multitask in a fast-paced environment and learn new software.

Responsibilities

• Greet and check in patients, ensuring accurate and complete information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to inquiries or direct to appropriate department.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Job description

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Compensation

$18-$21 per hour, based on experience and qualifications

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information
• Collect copays and patient balances as needed
• Manage appointment scheduling
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional
• Collect and update patient information
• Assist with administrative tasks such data entry and maintaining patient records

Requirements

• High school diploma or equivalent
• Prior experience in a customer service or administrative role, preferably in a healthcare setting
• Excellent interpersonal and communication skills
• Strong attention to detail and organizational skills
• Ability to multitask, prioritize tasks, and work in a fast-paced environment
• Proficient in computer skills and ability to learn new software systems

Benefits

• Monthly performance bonus
• Medical, dental, vision insurance
• STD/LTD
• Hospitalization insurance
• Accident insurance
• Life insurance
• 401k with employer match
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)