Patient Care Coordinator

Upstream Rehabilitation; Milford (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Upstream Rehabilitation is seeking a Patient Care Coordinator in Milford, PA, to manage daily clinic operations, enhance patient experience, and support clinic growth. This full-time role requires excellent customer service skills, effective communication, and the ability to multitask across various tasks in a fast-paced environment.

Benefits

Annual Charity Day

Medical, Dental, Vision, Life, and Disability Insurance

Three weeks of Paid Time Off plus holidays

401K with company match

Qualifications

• Strong communication skills to relate well with leadership and team members.
• Ability to multitask, organize, meet deadlines, and work independently.
• Effective time management and presentation skills.

Responsibilities

• Greet everyone entering the clinic warmly.
• Schedule new referrals via fax or phone from patients and physicians.
• Collect all payments at the time of service.

Skills

Communication

Customer service

Multitasking

Education

High School Diploma or equivalent

Job description

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Milford, PA

Are you seeking a position in a growing organization where you can make a significant impact on others' lives?

What is a Patient Care Coordinator?

• An entry-level office role responsible for maintaining smooth daily clinic operations.
• Excellent customer service skills are essential.
• Learn new skills continuously; multitask across multiple computer programs daily.

A day in the life of a Patient Care Coordinator:

• Greet everyone entering the clinic warmly.
• Schedule new referrals via fax or phone from patients and physicians.
• Verify insurance coverage for patients.
• Collect patient payments.
• Keep the front office organized and tidy.
• Perform other duties as assigned.

Full-time benefits include:

• Annual Charity Day to support a cause meaningful to you.
• Medical, Dental, Vision, Life, and Disability Insurance.
• Three weeks of Paid Time Off plus holidays.
• 401K with company match.

Position Summary:

The Patient Care Coordinator I (PCC-I) supports clinic growth by executing practice management and patient intake processes. Collaborates with the Clinic Director to ensure efficient clinic procedures, supporting Upstream Rehabilitation's mission, vision, and values.

Responsibilities:

• Collect all payments at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Provide excellent customer service.
• Create a welcoming clinic environment.
• Make welcome calls and monitor patient arrival to enhance the customer experience.
• Manage schedules, documents, deposits, caseloads, and inventory efficiently.
• Attend required training sessions and complete quarterly compliance training.

Qualifications:

• High School Diploma or equivalent.
• Strong communication skills to relate well with leadership and team members.
• Ability to multitask, organize, meet deadlines, and work independently.
• Effective time management and presentation skills.

Physical Requirements:

• Primarily indoor environment; protected from weather but not temperature changes; noise level typical of an office.
• Full-time hours, Monday through Friday, with occasional evening or weekend work for events or additional hours.
• Sedentary work with frequent sitting and occasional standing, walking, and lifting (up to 20 lbs.).
• Must be able to communicate effectively, operate office equipment, and view computer screens constantly.

This job description is not exhaustive and may be updated. Reasonable accommodations will be provided for qualified individuals with disabilities.

Please do not contact the clinic directly.

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CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Upstream Rehabilitation is an Equal Opportunity Employer committed to an inclusive environment that values diversity. We do not discriminate based on race, color, national origin, religion, gender, sexual orientation, age, disability, veteran status, or other protected statuses.