Patient Care Coordinator

Providence; Medford (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

Providence Medical Group South is seeking a Patient Care Coordinator to be the first contact for patients and visitors, delivering excellent service in person or by phone. You will liaise between patients and providers, supporting the administrative flow of the patient experience.

The role requires 1 year of healthcare setting experience and EMR familiarity, with a demonstrated ability to handle confidential information and deliver high-quality customer service in a fast-paced environment.

Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Serve as the first point of contact for patients and visitors, in person or by phone.
• Act as liaison between patients and providers throughout the administrative flow of the patient experience.
• Perform core front- and back-office duties with increasing independence to support clinic operations.

Skills

Customer service

Tools

EMR system

Job description

The Patient Care Coordinator is the first point of contact, delivering excellent customer service to patients and visitors both in person or by phone as well as acting as a liaison between patients and providers throughout the administrative flow of the patient experience. Performs all core front and back-office duties with increased independence and demonstrated proficiency. Typically supports or independently handles routine and basic healthcare services to ensure smooth clinic operational excellence in support of Providence patient and their families.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group South and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.