Patient Care Coordinator

Optum; Lone Tree (CO); On-site; USD 24,769 - 44,248; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Job summary

Optum is seeking a Patient Care Coordinator in Lone Tree, Colorado. This role involves greeting and registering patients, managing cash payments, and handling appointment scheduling.

The ideal candidate will have strong customer service experience and proficiency in Microsoft Office. Optum offers a comprehensive benefits package including paid time off, health insurance, and educational reimbursement.

Qualifications

• 1+ years of customer service experience required.
• Intermediate level proficiency in Microsoft Office.
• Ability to travel 10% of the time for coverage.

Responsibilities

• Greet patients and manage wait times.
• Complete check-in and check-out tasks.
• Collect co-payments and manage the cashier box.
• Schedule appointments and handle phone inquiries.

Skills

Customer service

Communication

Microsoft Office

Cash handling

Multitasking

Education

High School Diploma/GED

Tools

Electronic health records

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Schedule

Monday - Friday, within the hours of 7:00 AM - 5:30 PM. Supervisor will determine the schedule. 8-hour shifts, 40-hours per week.

Location

9695 S Yosemite St, Lone Tree, CO 80124 with the expectation to travel up to 10% of the time to other locations if needed.

Primary Responsibilities

• Greets patients as they arrive and manages wait time
• Complete check‑in and check‑out tasks to include insurance verification, complete pre‑authorizations and/or precertification of procedures, and copy required documents
• Collects co‑payments, co‑insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk‑in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re‑direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Benefits and Compensation

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service experience with strong communication both in person and via phone
• Intermediate level of proficiency in Microsoft Office applications
• Ability to travel 10% of the time for coverage at other clinics if needed

Preferred Qualifications

• 1+ years of experience with electronic health records
• 1+ years of related healthcare experience, including scheduling experience
• 1+ years of experience handling and triaging of telephone calls and a multi‑system phone line
• Knowledge of medical terminology
• Ability to handle cash and to count money at high volumes including mathematical computations

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Ability to multi‑task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast‑paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.