Patient Care Coordinator

UnitedHealth Group; Golden (CO); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is hiring a Patient Care Coordinator in Golden, CO. The role focuses on greeting and registering patients, processing payments, and guiding visitors through check-in and scheduling processes.

The position requires strong customer service, basic Microsoft Office skills, and the ability to manage multiple tasks in a fast-paced healthcare setting. On-site role with competitive benefits and inclusive culture.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience with strong communication.
• Intermediate proficiency with Microsoft Office applications.

Responsibilities

• Greet patients and manage wait times.
• Complete check-in/check-out tasks including insurance verification and preregistration.
• Collect co-payments/coins and issue receipts; manage cashier box and deposits.
• Process walk-in patients and schedule appointments; answer phones and direct calls.
• Maintain and file medical records; handle release requests and logs.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts, and posts cash payment data.

Schedule

Monday - Friday, 7:00AM - 5:30PM (8-hour shifts, 40-hours per week). The supervisor will determine the schedule within the given hours.

Location

1030 Johnson Rd, Golden, CO

Primary Responsibilities

• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Process walk‑in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re‑direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Benefits

The competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications

• High School Diploma/GED
• 2+ years of customer service experience with strong communication both in person and via phone
• Intermediate level of proficiency with Microsoft Office applications

Preferred Qualifications

• 1+ years of experience with electronic health records
• 1+ years of related healthcare experience, including scheduling experience
• 1+ years of experience handling and triaging of telephone calls and a multi‑system phone line
• Knowledge of medical terminology
• Ability to handle cash and to count money at high volumes including mathematical computations

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi‑task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast‑paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone — of every race, gender, sexuality, age, location, and income — deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.