Patient Care Coordinator

Bedford Commons OB-GYN; Londonderry (NH); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Benefits from day one

No evenings or weekend schedules

One-hour lunch break

Résumé du poste

Bedford Commons OBGYN seeks a compassionate Patient Access Representative to join our front desk. You will greet patients, verify information, schedule appointments, and handle registrations in a fast-paced medical office.

The ideal candidate has customer service experience, strong communication, and the ability to multitask across multiple computer systems. Training is provided; benefits from day one; Monday–Friday with rotation across NH offices in Londonderry.

Qualifications

• High school diploma or equivalent required.
• Customer service experience strongly preferred.
• Healthcare setting experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computers; willingness to learn new systems.

Responsabilités

• Greet and check-in patients in a warm, professional manner.
• Explain procedures and registration requirements to patients.
• Schedule appointments via electronic scheduling system.
• Manage high-volume patient call queues professionally.
• Collect co-payments and process transactions accurately.
• Verify and update patient demographics and insurance data.
• Safeguard confidential information per HIPAA regulations.
• Navigate multiple computer systems and software platforms.
• Collaborate with clinical and administrative teams for smooth patient flow.
• Maintain regular attendance and perform duties as assigned.

Connaissances

Customer service

Communication

Multitasking

Computer literacy

Formation

High school diploma or equivalent

Outils

Electronic scheduling system

Computer systems and software

Description du poste

Patient Care Coordinator – (Front Desk Receptionist)

Bedford Commons OBGYN

About Us

At Bedford Commons OBGYN, our commitment to providing Uncommon Care begins at the front desk. Our front office team plays a vital role in creating a welcoming, supportive, and seamless experience for every patient who walks through our doors. We are seeking a compassionate, enthusiastic, and patient-focused individual to join our team in a full-time Patient Access Representative role.

Position Summary

The Patient Access Representative is responsible for performing key front office and clinical administrative tasks while maintaining a professional, friendly, and service-oriented approach. This role requires strong communication skills, attention to detail, and the ability to manage multiple systems in a fast-paced healthcare environment. The ideal candidate is compassionate, organized, and committed to delivering excellent patient care and customer service.

Key Responsibilities

• Greet and check-in patients in a warm, professional, and approachable manner
• Communicate procedures and registration requirements to patients upon arrival
• Schedule appointments in person and over the phone using an electronic scheduling system
• Manage high-volume patient call queues in a timely and professional manner
• Collect co-payments and ensure accurate transaction processing
• Verify, update, and maintain patient demographic and insurance information
• Safeguard confidential patient information in compliance with HIPAA regulations
• Navigate multiple computer systems and software platforms efficiently
• Collaborate with clinical and administrative teams to ensure smooth patient flow
• Support a team-based approach to ensure the best patient experience
• Maintain regular attendance in accordance with practice policy
• Perform additional duties as assigned by management

Qualifications & Experience

• High school diploma or equivalent required
• Previous customer service experience strongly preferred
• Experience in a medical office or healthcare setting preferred but not required
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with computers and willingness to learn new systems

Work Schedule

• Monday through Friday, 7:00 AM – 4:00 PM or 7:30 AM-4:30 PM
• Start and end times may vary slightly based on location and schedule needs
• Primary location is Londonderry but must be available to rotate between other office locations

Locations

Bedford Commons OBGYN operates across multiple sites including Bedford, Derry, Londonderry, and Windham of New Hampshire. The selected candidate will be expected to rotate across all office locations as needed.

Why Join Us

• Join a specialized women’s healthcare clinic committed to providing exceptional, patient-centered care
• Benefits eligible from day one of employment
• Supportive and collaborative team environment focused on delivering Uncommon Care
• Strong commitment to work-life balance with no evenings or weekend schedules
• Consistent weekday schedule that supports predictability and stability
• One-hour lunch break to allow time to recharge during the workday
• Opportunity to work in a patient-centered environment where your role truly makes an impact
• Fast-paced, team-oriented culture focused on delivering Uncommon Care