Patient Care Coordinator

Usphysicaltherapy2; Lincoln (NE); On-site; USD 37,000 - 42,000; Full time

Job summary

LOPT is seeking a friendly Patient Care Coordinator to greet patients, collect demographics and insurance information, and support the front desk in a fast-paced medical office in Lincoln, Nebraska.

You’ll coordinate appointments, verify benefits, obtain authorizations, handle payments, and communicate with therapists to ensure smooth patient flow and exceptional service.

Qualifications

• High school diploma or GED is required.
• Minimum of one year of medical front office or healthcare admin experience preferred.
• Experience verifying insurance benefits and obtaining prior authorizations preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic medical records (EMR) preferred.
• Strong computer and data entry skills with attention to detail.
• Outstanding verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• Dependable, self-motivated, and adaptable to changing priorities.

Responsibilities

• Register new patients and collect demographic, insurance, and financial information.
• Schedule, reschedule, and confirm patient appointments using electronic scheduling systems.
• Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations.
• Obtain and track prior authorizations, referrals, and precertifications to ensure timely care.
• Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
• Collect copayments, balances, and process patient payments according to office procedures.
• Communicate effectively with therapists regarding scheduling needs and patient concerns.
• Answer multi-line phones and respond promptly to patient inquiries.

Skills

Verbal communication

Written communication

Time management

Multitasking

Data entry

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

EMR

Job description

We're looking for a friendly, organized, and motivated Patient Care Coordinator to become the first impression of our practice. If you enjoy helping people, thrive in a fast-paced healthcare environment, and take pride in delivering outstanding customer service, we'd love to meet you. Welcome patients with professionalism, warmth, and compassion.

Responsibilities

• Register new patients and accurately collect demographic, insurance, and financial information
• Schedule, reschedule, and confirm patient appointments using electronic scheduling systems
• Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations before treatment
• Obtain and track prior authorizations, referrals, and precertification's to ensure timely patient care
• Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
• Collect copayments, balances, and process patient payments according to office procedures
• Communicate effectively with therapists regarding scheduling needs and patient concerns
• Answer multi-line phones and respond promptly to patient inquiries

Qualifications

• High school diploma or GED required
• Minimum of one year of medical front office, medical receptionist, or healthcare administrative experience preferred
• Experience verifying insurance benefits and obtaining prior authorizations is preferred.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Experience with electronic medical records (EMR) preferred
• Strong computer and data entry skills with excellent attention to detail
• Outstanding verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask while maintaining accuracy in a fast-paced environment
• Dependable, self-motivated, and adaptable to changing priorities

The ideal candidate is someone who:

• Loves interacting with people and creating positive first impressions
• Takes ownership of their work and follows through on commitments
• Thrives in a collaborative, team-oriented environment
• Maintains professionalism under pressure
• Is organized, proactive, and solutions-focused
• Understands that exceptional patient care begins at the front desk

If you're looking for a career where your work truly makes a difference in people's lives every day, we'd love to hear from you. Join LOPT and become part of a team dedicated to helping our patients move better, feel better, and live better.