Patient Care Coordinator

Surgery Partners, Inc; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA with employer contribution

Life Insurance

PTO

401(k) with company match

Job summary

Surgery Partners, Inc is seeking a Patient Care Coordinator to manage the surgical experience in a fast-paced ambulatory center. You will be the main point of contact for patients before and after procedures, handling a high volume of calls with accuracy and professionalism.

Responsibilities include preoperative and postoperative outreach, documenting all communications, and collaborating with nursing, scheduling, and providers to ensure quality care and regulatory compliance.

Qualifications

• Ability to manage a high volume of call inquiries with accuracy and professionalism.
• Coordinate preoperative and postoperative communications with patients.
• Document all patient interactions in the designated system promptly.

Responsibilities

• Support continuity of care by collaborating with nursing, scheduling, providers, and leadership.
• Escalate clinical questions to licensed staff as required by policy.
• Maintain call logs and assist with patient communications and other admin tasks.

Skills

High-volume call handling

Communication

Administrative support

Job description

The Patient Care Coordinator supports the surgical experience within a fast-paced, high-volume ambulatory surgery center. This position serves as a primary point of contact for patients before and after their scheduled procedures and must be able to manage a high volume of calls while maintaining accuracy, professionalism, and excellent customer service.

The coordinator completes preoperative calls to confirm procedure details, arrival times, transportation arrangements, required documentation, and the patient’s understanding of facility-approved instructions. The coordinator identifies missing information or potential concerns and promptly refers clinical questions to the appropriate licensed team member.

Following the procedure, the coordinator conducts postoperative calls using the facility’s approved follow-up process to check on the patient’s recovery, reinforce discharge instructions, and identify any questions or concerns requiring clinical review. All patient communications and follow-up activities must be documented accurately and promptly in the appropriate system.

The Patient Care Coordinator works closely with nursing, scheduling, providers, and facility leadership to support continuity of care, patient satisfaction, regulatory compliance, and efficient facility operations. Additional responsibilities may include maintaining call logs, tracking incomplete calls, assisting with patient communication, and supporting other administrative functions as needed.

This is an administrative position and does not independently provide medical advice, perform clinical assessments, or modify patient instructions. Clinical questions, reported symptoms, or patient concerns must be promptly escalated to a licensed nurse or provider in accordance with facility policy.

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.