Patient Care Coordinator

National Sports Medicine Institute; Lansdowne (VA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

401(k) with employee matching

Medical, Vision and Dental insurance

Short-Term Disability insurance

Employee assistance program

Free flu shots

Free parking

Paid vacation

Paid training

8 paid holidays

Job summary

National Sports Medicine Institute is seeking a dedicated Patient Care Coordinator to ensure smooth scheduling, accurate documentation, and effective communication across departments. The role emphasizes HIPAA compliance and a patient-centered approach in a fast-paced clinical setting.

Responsibilities include insurance verification, referrals processing, and coordinating with physicians and therapists to deliver exceptional patient experiences.

Qualifications

• Extensive experience with eClinicalWorks EMR and PM systems.
• Strong knowledge of medical terminology and CPT/ICD-10 basics.
• Extensive computer skills with Microsoft Office Suite and health information management software.
• Excellent organizational skills with the ability to manage multiple schedules.
• Previous medical office experience required.
• Strong customer service orientation with professional phone etiquette and clerical skills.
• Knowledge of HIPAA regulations and patient confidentiality.

Responsibilities

• Schedule patient appointments for Orthopaedic and Physical Therapy Clinics.
• Verify insurance coverage and perform insurance verification for billing processes.
• Manage incoming referrals and obtain prior authorization for Physical Therapy services.
• Review and update patient records in HIPAA-compliant manner.
• Collect co-pays and discuss outstanding balances.
• Communicate with MDs, DNP, PA, DPTs, PTAs and athletic staff to ensure efficient patient experiences.
• Provide exceptional patient service via multi-line phone systems and prompt inquiries handling.
• Maintain accurate filing of medical records and support clinical operations.

Skills

Organizational skills

Communication

Attention to detail

Customer service

Phone etiquette

Independent work

Tools

eClinicalWorks EMR

PM systems

Microsoft Office Suite

Health information management software

Job description

We are seeking a dynamic and compassionate Patient Care Coordinator to join our healthcare team. This vital role combines administrative expertise with patient-centered service, ensuring smooth scheduling, accurate documentation, and effective communication across clinical and administrative departments. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent organizational skills, attention to detail, and a passion for delivering exceptional patient experiences. This paid position offers an exciting opportunity to contribute to quality healthcare delivery while developing your professional skills in medical administration.

Responsibilities

• Scheduling patient appointments for our Orthopaedic and Physical Therapy Clinics with our Patient Care Coordinating team.
• Verify insurance coverage and benefits through insurance portals and perform insurance verification to facilitate seamless billing processes.
• Manage incoming Referrals and obtain Prior Authorization for Physical Therapy services through insurance portals
• Review and update patient medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times.
• Collect Co-Pays and must be able to discuss and collect account balances.
• Communicate with our MDs, DNP, PA, DPTs, PTA, Strength Coaches and Athletic Trainers to ensure positive, efficient and informative patient experiences.
• Provide exceptional patient service by answering multi-line phone systems with professionalism, practicing proper phone etiquette, and addressing inquiries promptly.
• Maintain accurate filing of medical records and documentation review to support clinical operations and compliance standards.
• Collaborate with team members to improve office workflows related to medical office management, insurance verification, and appointment scheduling.

Skills

• Extensive experience with eClinicalWorks EMR and PM systems.
• Strong knowledge of medical terminology, and a basic understanding of CPT and ICD-10 coding.
• Extensive computer skills with familiarity in Microsoft Office Suite and health information management software
• Exceptional organizational skills with the ability to manage multiple schedules efficiently while maintaining attention to detail.
• Previous medical office experience required.
• Strong customer service orientation paired with professional phone etiquette and clerical skills such as filing and data entry.
• Knowledge of HIPAA regulations always ensures confidentiality of patient information
• Ability to work independently as well as part of a collaborative team in a fast-paced environment requiring flexibility and problem-solving skills. Join us in making a difference by providing outstanding administrative support that enhances patient care experiences! This role is essential in streamlining operations while fostering a welcoming environment for all patients we serve.

$18.50 - $22.50 per hour

Job Type:

Full-time

• 401(k) with employee matching
• Medical, Vision and Dental insurance
• Short-Term Disability insurance
• Employee assistance program
• Free flu shots
• Free parking
• Paid vacation
• Paid training
• 8 paid holidays

Experience:

• Medical: 2 years (Required)

Work Location:

• Ability to reliably commute
• Lansdowne, VA 20176 (Required)

Shifts:

• Flexible Availability (Required)
• Opening (Ortho): 8am - 5pm Monday through Friday
• Opening (Physical Therapy): 7am - 4pm Monday through Friday
• Closing (Physical Therapy): 9:00am - 5:30pm Monday Through Thursday