Patient Care Coordinator

Modern Aesthetic Centers; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Modern Aesthetic Centers is seeking a Patient Care Coordinator in Jacksonville, FL. You will handle the handoff from clinician to patient, present plans and pricing, enroll members, and secure next steps to drive conversion and retention.

You will explain financing options, support a comprehensive skincare plan, and ensure timely follow-up while maintaining strict privacy and documentation standards.

Qualifications

• Consultative sales experience or patient coordination in aesthetics
• Ability to present plan and price in one conversation
• Strong knowledge of aesthetic and wellness procedures
• Comfort with third-party financing options
• Proficiency with CRM/EMR and documentation habits
• Excellent listening skills and patient privacy commitment

Responsibilities

• Receive clinical recommendation and conduct the treatment plan conversation
• Present treatment options, pricing, and memberships clearly
• Enroll patients in memberships and prepaid packages with documentation
• Explain financing options and obtain approval before departure
• Secure next appointment and encourage same-day rebooking
• Recommend home-care skincare and retail products
• Maintain an open pipeline of treatment plans and timely follow-up
• Record all plans and statuses in CRM/EMR with accuracy
• Coordinate with providers on plan sequencing and timing
• Contact patients about expiring memberships and ongoing care
• Track personal performance against monthly scorecard
• Support center events with treatment plan conversations

Job description

The Patient Care Coordinator owns the handoff from the provider's clinical recommendation to a committed patient. Following the consultation, the Coordinator presents the recommended treatment plan, answers cost and financing questions, enrolls patients in memberships, secures the next appointment, and follows up on plans that remain open. This is a conversion and retention role. The Coordinator works from the provider's recommendation and never influences which procedure is clinically recommended.

PRIMARY ACCOUNTABILITY

Owns: Provider recommendation to a committed patient.

Primary measures: Treatment plans sold, new memberships, same-day rebooking, and retail and skincare attachment — all measured as monthly aggregates.

QUALIFICATIONS AND EXPERIENCE

• Two or more years in a consultative sales, patient coordination, or treatment planning role: medical aesthetics, dental, elective surgery, or wellness preferred
• Demonstrated ability to present a plan of care and its price in the same conversation, and to ask for the commitment
• Working knowledge of aesthetic and wellness services: injectables, laser and skin treatments, hormone and peptide therapy, IV therapy, weight loss, memberships, and packages — sufficient to answer patient questions accurately
• Comfort with third-party financing applications and payment plan options
• Proficiency with CRM, EMR, and practice management systems, with disciplined documentation habits
• Strong listening skills and the ability to work through cost objections without pressure
• Commitment to patient privacy and to MAC's non-negotiable service standards

RESPONSIBILITIES

• Receive the provider's clinical recommendation at the close of the consultation and conduct the treatment plan conversation with the patient
• Present treatment plan options, pricing, package structures, and membership value in clear, unhurried terms
• Enroll patients in memberships and prepaid packages and complete the associated agreements and documentation
• Present financing options, walk patients through third-party financing applications, and confirm approval before the patient leaves
• Secure the next appointment at the point of commitment, prioritizing same-day rebooking
• Recommend and attach home-care skincare and retail products that support the clinical plan
• Maintain an active pipeline of open and undecided treatment plans and complete timely, documented follow-up on each
• Record every plan presented, accepted, declined, or deferred in the CRM and EMR with accurate values and current status
• Review plan and package balances with the patient, referring routine payment processing and account questions to the Client Services Concierge
• Coordinate with providers on plan sequencing and timing, and refer all clinical questions back to the provider
• Contact patients whose packages are nearing completion or whose memberships are lapsing in order to continue care
• Track personal performance against the published monthly scorecard and participate in the monthly scorecard review with the Center Manager
• Support center events by conducting treatment plan conversations with attendees
• Represent services, expected outcomes, and pricing accurately at all times, and comply with all documentation, consent, and privacy standards