Patient Care Coordinator

InnovaCare Health; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

InnovaCare Health seeks a Patient Care Coordinator to be the first impression at clinics in Florida and Texas. You will assess, facilitate, plan, and advocate for patients' health needs on an ongoing basis.

The role involves greeting patients, managing the front desk and schedules, handling registrations, and assisting with barriers to care. Experience in a medical setting is valued.

Qualifications

• Strong customer service orientation.
• Explicit written and verbal communication.
• Team-focused collaboration.
• Organized with ability to handle competing priorities.
• Knowledge of ICD-10 and CPT coding.
• Proficient in electronic health records.
• Calm under pressure in emergencies.
• Basic math skills.
• Safe work practices in a clinic setting.
• Ability to complete delegated tasks.

Responsibilities

• Welcomes patients and visitors upon arrival to the clinic.
• Manages waiting room and notifies delays within 15 minutes of arrival.
• Manages front desk workflow and communicates with Medical Assistants.
• Schedules providers' daily appointments.
• Maintains accurate patient registration and records.
• Assists patients with navigating the health care system and arranging interpreters, transportation, or prescriptions as needed; updates PCP as required.
• Assists with intake processes including scanning documents.
• Collects patient financial responsibility (co-pays, co-insurance, deductibles).
• May balance cashier box and prepare bank deposits according to policy.
• Processes walk-in patients and schedules appointments per guidelines.
• Answers phone calls and schedules appointments.
• May assist the case manager with hospital follow-up scheduling.
• Manages medical records (files/scans/prepares for schedule).
• Ensures all correspondence is scanned/ filed timely.
• Processes medical records release requests and maintains logs.
• Performs other related duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Organizational skills

ICD-10 coding

CPT coding

EHR literacy

Emergency response

Mathematical skills

Follow-through

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

InnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physician led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well‑being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.

Why Join InnovaCare Health

Our Philosophy: We don’t just treat conditions; we care for people. We empower patients through education, partnership, and compassionate support. Our whole‑person, high‑touch approach looks beyond symptoms to understand each patient’s full health picture, physical, emotional, and social. We emphasize proactive prevention through screenings, vaccinations, and early detection to help patients stay healthy and active.

Our Model of Care

We’re committed to building strong, lasting relationships with our patients. Every visit, conversation, and care plan is designed to support long‑term health, independence, and quality of life. As a one‑stop shop for care, our providers are trained to treat multiple conditions and guide patients through every stage of their health journey. We are deeply rooted in the communities we serve, partnering with local organizations, supporting families, and ensuring every patient feels seen, supported, and cared for. Our teams live and work in the same neighborhoods as our patients, and that connection fuels our mission.

Job Summary

The Patient Care Coordinator (PCC) is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on‑going basis.

Essential Job Functions

• Welcomes patients and visitors upon arrival to the clinic.
• Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
• Manages the front desk workflow and communicates with the Medical Assistant's.
• Manages the providers schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balance daily deposits, and prepares bank deposits according to company policies.
• Processes walk‑in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments.
• May also assist the case manager with scheduling hospital follow‑up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and ability to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD‑10 and CPT coding.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations required.
• Basic mathematical skills.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.

Preferred Education, Experience & Skills

• At least 2‑3 years in a medical related customer service role.
• Bilingual in English/Spanish preferred but not required.

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Innovacare participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

The foundation for InnovaCare was laid in 1998 when President and CEO Richard Shinto, M.D., founded North American Medical Management (NAMM) in California. Since then, InnovaCare Health has continuously evolved and innovated to remain at the forefront of healthcare and deliver cutting‑edge solutions to our physicians and team members, patients, and their families. Across InnovaCare, we are united by a shared mission, vision, and values. Our growing company strives to make every member of our diverse team feel fulfilled and valued through their work. Our mission is to transform the lives of the people we serve through compassionate, high‑quality care, innovative solutions, and trusted partnerships as we vision a new definition of the standard of excellence in healthcare. Today, InnovaCare operates more than 30 clinics and is recognized as a leader in transforming care delivery. Our approach combines physician‑led care models with cutting‑edge technology and a focus on personalized, coordinated care to empower providers to succeed in some of healthcare's most challenging environments.