Patient Care Coordinator

Amen Clinics, Inc., A Medical Corporation; Irving (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Amen Clinics, Inc., A Medical Corporation in Dallas/Irving, TX seeks a Patient Care Coordinator to support Clinic Director and psychiatrists with administrative tasks. The PCC enhances patient experience, coordinates with staff, and ensures timely communication.

The role emphasizes patient confidentiality, EMR accuracy, appointment scheduling, payments, and customer service in a high-energy team focused on health and wellness.

Qualifications

• Must have high school diploma.
• Experience in clinical setting preferred.
• HIPAA knowledge and patient privacy.
• Excellent communication and organizational skills.
• Ability to handle payments and EMR updates.

Responsibilities

• Greet, check-in, and check-out patients.
• Handle patient inquiries, calls, and emails.
• Maintain accurate EMR and correspondence in the EMR system.
• Collect and post patient payments.
• Schedule and manage appointments.
• Provide support to the clinic director and doctors.
• Provide supplement and nutraceutical information to patients.
• Maintain patient confidentiality according to HIPAA/HITECH.

Skills

Patient communication

HIPAA compliance

Multitasking

Phone etiquette

Team collaboration

Education

High School Diploma

Medical Assistant Certificate

Associate's Degree

Job description

Dallas, Irving, TX, US

3 days ago Requisition ID: 1406

The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive.

Essential Duties and Responsibilities:

• Greets, checks-in and checks-out patients
• Handles new and existing patient inquiries
• Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
• Collects and posts patient payments
• Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
• Schedules, reschedules and cancels patient appointments
• Provides support to their assigned doctor and assists other PCCs as needed
• Provides supplement and nutraceutical information to patients and answers questions as needed
• Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws

Qualifications and Requirements:

• High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred
• A minimum of 2 years professional experience in a clinic or medical practice required

Knowledge, Skills and Abilities:

• Knowledge of general clinic or medical practice processes
• Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
• Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
• Excellent organizational and time management skills
• Ability to identify and resolve problems
• Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
• Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
• Ability to maintain confidentiality of sensitive and protected patient information
• Ability to work effectively as a team player and provide superior customer service to all staff and leadership

Dress Code Requirements:

• Black (Brand - BarcoOne) scrubs are to be worn Monday thru Thursday
• Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire
• Company will purchase one additional set at employee's annual work anniversary

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent sitting for long periods of time
• Frequent typing and viewing of computer screen
• Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone
• Frequent hearing, listening and speaking by telephone and in person
• Occasionally required to stand, walk, reach with hands and arms, stoop or bend
• Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day

The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work indoors in temperature-controlled environment
• The noise level is usually moderate with occasional outbursts from patients during treatment