Patient Care Coordinator

UChicago Medicine; Illinois; On-site; USD 45,000 - 63,000; Full time

Job summary

UChicago Medicine in Chicago's Hyde Park campus is seeking a Patient Care Coordinator to guide patients through the health care system and coordinate referrals, testing, imaging, surgeries, and social work. This 100% onsite role requires strong communication, multi-tasking, and a commitment to culturally and linguistically appropriate services.

Minimum High School Diploma with 2+ years in a high-volume healthcare setting; Bachelor’s degree preferred.

Qualifications

• High School Diploma is required.
• Minimum of two years’ experience in a high-volume complex healthcare environment.
• Excellent telephone and personal communication skills required; proficient with computer systems.
• Ability to multi-task and prioritise is crucial.
• Compassionate listening and a strong interest in patient interaction.
• Experience with and commitment to customer service and patient confidentiality.
• Bachelor's degree preferred but not required for all candidates.

Responsibilities

• Schedule appointments and coordinate referrals for testing, imaging, procedures, surgeries, social work, therapy services, labs, and other care.
• Obtain authorizations, medical records, slides, specimens, and other items for care coordination.
• Follow up on results with appropriate services and share with patients and community physicians as needed.
• Provide education to patients and caregivers about the care plan and follow up to ensure timely arrival for appointments.
• Handle patient and caregiver inquiries regarding appointments and coordination of care.
• Review clinic schedules and templates to optimize daily scheduling and rescheduling as needed.
• Provide navigation and care coordination across UCM Network Sites.

Skills

Communication skills

Multi-tasking

Customer service

Phone/email coordination

Education

High School Diploma

Bachelor's Degree

Job description

Job Description
Be a part of a world-class academic healthcare system,

Job Description
Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Care Coordinator in the Medical Oncology department. Here, you will work closely with our Medical Oncology teams, supporting exceptional patient care and coordination. This department is Patient Care. This position is a 100% onsite opportunity, and candidates must be based in the greater Chicagoland area.
Under direct supervision the Patient Care Coordinator will be responsible for guiding patients through the health care system and ensuring those patients and their caregivers can access culturally and linguistically appropriate services in a timely and cost-effective manner. This position is responsible for the complex coordination of care for high acuity patents across multiple departments, ancillary areas, and UCM Network sites. Hybrid position that requires on-site support for Hyde Park main campus and UCM Network sites.

Essential Job Functions

• Serves as a scheduling and care coordination point of contact for patients and is responsible to schedule appointments and coordinate referrals for testing, imaging, procedures, surgeries, social work, therapy services, labs, clinical trials, and other care and support services at the hospital or in the community; contacts patients via phone, email, and/or letter to schedule, confirm, and send out reminders regarding appointments.
• Obtains prior authorizations, medical records, slides, specimens, faxes, and other items necessary for coordination of care
• Follows up with outside labs and other ancillary services for testing results and medical records and shares results with appropriate services as needed, including submitting results to Medical Records and patient’s community physician(s)
• Provides general education to patients and their caregivers about the care plan; Follows up with patients at regular intervals as defined to ensure that patients arrive to scheduled appointments on time and prepared
• Fields patient and caregiver calls and questions related to appointments, ancillary services, or other matters related to coordination of care
• Frequently reviews clinic schedules and templates and scrubs templates to optimize schedule for the day and ensure any rescheduling has been completed in advance
• Provides patient navigation and care coordination across UCM Network Sites
• Performs other related duties as assigned

Required Qualifications

• High School Diploma
• Minimum of two years’ experience working in a high-volume complex healthcare environment
• Excellent telephone and personal communication skills are required as is proficiency with computer systems and programs
• Ability to multi-task and prioritize is crucial to success in this position
• Compassionate listening skills are required for patient and family distress related to new diagnosis
• Ideal candidate has strong interest and desire for extensive patient and family interaction
• Requires experience with and high commitment to customer service
• Uses discretion and good judgment, and maintains patient confidentiality
• Must be able to independently and professionally interact with clinicians and personnel, internal and external to UCM

Preferred Qualifications

• Bachelor's Degree

Position Details

• Job Type/FTE: Full-Time (1.0 FTE)
• Shift: Rotational Day Shift (7:30 am - 5:00 pm availability)
• Work Location: Onsite
• Unit/Department: Medical Oncology – Hyde Park
• CBA Code: Non-Union

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the Rotational Day Shift, from approximately 8:00 am - 4:30 pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 100% at the Hyde Park. The days of the week that you are scheduled will be Monday-Friday. You will not be scheduled to work on weekends.