Patient Care Coordinator

Socket.dev; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

UChicago Medicine is seeking a Patient Care Coordinator for the Medical Oncology department at the Hyde Park campus. This onsite role focuses on guiding patients through the health care system, coordinating appointments, and ensuring access to culturally and linguistically appropriate services.

The position emphasizes complex care coordination for high-acuity patients across multiple departments, with a rotation day shift from 7:30 am to 5:00 pm and on-site work at Hyde Park.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in a high-volume healthcare environment is required.
• Strong communication and patient-facing skills are essential.
• Ability to protect patient confidentiality and handle sensitive information.
• Proven customer service orientation and compassionate listening.

Responsibilities

• Schedule appointments and coordinate referrals for tests, imaging, procedures, and services.
• Obtain authorizations, medical records, slides, and other materials for care coordination.
• Follow up on results and share them with patients and care teams as appropriate.
• Educate patients and caregivers about care plans and next steps.
• Field calls and questions about appointments and coordination of care.
• Review and optimize clinic schedules and templates to avoid last-minute rescheduling.
• Provide navigation and coordination across UCM Network sites.
• Perform other related duties as assigned.

Skills

Excellent communication

Multi-tasking

Patient confidentiality

Compassionate listening

Customer service

Team interaction with clinicians

Education

High School Diploma

Bachelor's Degree

Tools

Computer systems

Job description

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Care Coordinator in the Medical Oncologydepartment. Here, you will work closely with our Medical Oncology teams, supporting exceptional patient care and coordination. This department is Patient Care. This position is a 100% onsite opportunity, and candidates must be based in the greater Chicagoland area.

Under direct supervision the Patient Care Coordinator will be responsible for guiding patients through the health care system and ensuring those patients and their caregivers can access culturally and linguistically appropriate services in a timely and cost-effective manner. This position is responsible for the complex coordination of care for high acuity patients across multiple departments, ancillary areas, and UCM Network sites. Hybrid position that requires on-site support for Hyde Park main campus and UCM Network sites.

Essential Job Functions

• Serves as a scheduling and care coordination point of contact for patients and is responsible to schedule appointments and coordinate referrals for testing, imaging, procedures, surgeries, social work, therapy services, labs, clinical trials, and other care and support services at the hospital or in the community; contacts patients via phone, email, and/or letter to schedule, confirm, and send out reminders regarding appointments.
• Obtains prior authorizations, medical records, slides, specimens, faxes, and other items necessary for coordination of care
• Follows up with outside labs and other ancillary services for testing results and medical records and shares results with appropriate services as needed, including submitting results to Medical Records and patient’s community physician(s)
• Provides general education to patients and their caregivers about the care plan; Follows up with patients at regular intervals as defined to ensure that patients arrive to scheduled appointments on time and prepared
• Fields patient and caregiver calls and questions related to appointments, ancillary services, or other matters related to coordination of care
• Frequently reviews clinic schedules and templates and scrubs templates to optimize schedule for the day and ensure any rescheduling has been completed in advance
• Provides patient navigation and care coordination across UCM Network Sites
• Performs other related duties as assigned

Required Qualifications

• High School Diploma
• Minimum of two years' experience working in a high-volume complex healthcare environment
• Excellent telephone and personal communication skills are required as is proficiency with computer systems and programs
• Ability to multi-task and prioritize is crucial to success in this position
• Compassionate listening skills are required for patient and family distress related to new diagnosis
• Ideal candidate has strong interest and desire for extensive patient and family interaction
• Requires experience with and high commitment to customer service
• Uses discretion and good judgment, and maintains patient confidentiality
• Must be able to independently and professionally interact with clinicians and personnel, internal and external to UCM

Preferred Qualifications

• Bachelor's Degree

Position Details

• Job Type/FTE: Full-Time (1.0 FTE)
• Shift: Rotational Day Shift (7:30 am - 5:00 pm availability)
• Work Location: Onsite
• Unit/Department: Medical Oncology - Hyde Park
• CBA Code: Non-Union

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the Rotational Day Shift, from approximately 8:00 am - 4:30 pmand will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 100% at the Hyde Park. The days of the week that you are scheduled will be Monday-Friday. You will not be scheduled to work on weekends.