Patient Care Coordinator

Urgent Care for Children; Huntsville (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision

Career growth

Competitive compensation

Job summary

Urgent Care for Children (UC4C) is seeking a Patient Care Coordinator to be the welcoming first contact in our pediatric clinics. You will manage check-ins, registrations, scheduling, and insurance data entry in the EMR to support smooth, efficient visits for families.

Join UC4C to work in a team‑oriented environment with pediatric specialists. The role requires strong organization, clear communication, and a compassionate approach to patients and caregivers while contributing to service

Qualifications

• High school diploma or GED required; additional education or equivalent experience is a plus.
• 1+ year of experience in an administrative, front desk, customer service, or patient-facing role.
• Comfort using computer systems and scheduling platforms (e.g., Microsoft Office, EMR or similar systems).
• Healthcare experience preferred.
• Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail.
• Clear, professional, and empathetic communication skills — both written and verbal.
• Ability to remain calm, flexible, and collaborative in a fast-paced environment.
• Experience working with children and families is highly valued.
• A proactive mindset with a commitment to accountability, teamwork, and continuous improvement.

Responsibilities

• Serve as primary front desk contact, creating a welcoming and professional experience for patients and families.
• Manage check-in, registration, and scheduling workflows, ensuring accuracy and efficiency.
• Collect, verify, and maintain patient demographic and insurance information in the EMR.
• Handle administrative tasks including phone calls, documentation, scheduling requests, and visit preparation.
• Collect patient payments, process transactions accurately, and answer basic billing and payment-related questions.
• Communicate and collaborate with clinicians and clinic staff to support smooth clinic operations.
• Support patient outreach and follow-up related to scheduling and care coordination needs.
• Maintain a clean, organized front-office environment and assist with opening and closing routines.
• Provide cross-coverage support, assist with training, and contribute to process improvements as needed.
• For PCCs with the clinical qualifications, there is the opportunity to flex up and support the back office as needed.

Skills

Administrative experience

Customer service

Scheduling systems

Healthcare experience

Attention to detail

Communication skills

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

EMR

Job description

Join Team UC4C – Careers at Urgent Care for Children

Are you looking for a meaningful career opportunity in the medical field? At Urgent Care for Children (UC4C), we are always looking for passionate and dedicated professionals to join our team.

Our clinics are staffed with pediatric-trained medical providers and compassionate support staff who work together to deliver exceptional after-hours care for children. We are proud to provide asupportive, team-oriented environment where both patients and employees feel valued.

The Patient Care Coordinator is a key administrative and front-office partner who creates a welcoming, organized, and supportive experience for patients and families from the moment they enter our clinics. Serving as the first point of contact, this role plays a critical part in ensuring smooth clinic operations, clear communication, and a positive patient experience.

The Patient Care Coordinator works closely with clinicians and care teams to support scheduling, registration, documentation, and day-to-day clinic flow. This role is ideal for someone who is detail-oriented, service-driven, and energized by supporting both people and processes in a fast-paced healthcare environment.

WHAT YOU'LL DO:

• Serve as the primary front desk point of contact, creating a welcoming and professional experience for patients and families
• Manage check-in, registration, and scheduling workflows, ensuring accuracy and efficiency
• Collect, verify, andmaintainpatient demographic and insurance information in the EMR
• Handle administrative tasks including phone calls, documentation, scheduling requests, and visit preparation
• Collect patient payments, process transactions accurately, and answer basic billing and payment-related questions.
• Communicate and collaborate with clinicians and clinic staff to support smooth clinic operations
• Support patient outreach and follow-up related to scheduling and care coordination needs
• Maintain a clean, organized front-office environment andassistwith opening and closing routines
• Provide cross-coverage support,assistwith training, and contribute to process improvements as needed
• For PCCs with the clinical qualifications, there is the opportunity to flex up and support the back office as needed

WHAT YOU NEED:

• High school diploma or GEDrequired;additionaleducation or equivalent experience is a plus
• 1+ year of experience in an administrative, front desk, customer service, or patient-facing role
• Comfort using computer systems and scheduling platforms (e.g., Microsoft Office, EMR or similar systems)
• Healthcare experience preferred
• Strong organizational skills with the ability to manage multiple priorities andmaintainattention to detail
• Clear, professional, and empathetic communication skills — both written and verbal
• Ability to remain calm, flexible, and collaborative in a fast-paced environment
• Experience working with children and families is highly valued
• A proactive mindset with a commitment to accountability, teamwork, and continuous improvement

COMPENSATION & SCHEDULE:

• Clinic hours and shifts vary between the following windows:
• Huntsville & Madison: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
• Hoover & Tuscaloosa: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
• Trussville: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm
• Daphne: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
• Mobile: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm
• Hourly pay rate based on yearsof experience
• Evening premium pay applies to all shifts beginning at or after 6:00 PM
• Weekend Requirement: Full-time clinicians are expected to work a minimum of four weekend shifts per month.
• Holiday Requirement: Required toparticipatein holiday coverage, including:
  • One enterprise-designated winter holiday
  • One enterprise-designated summer holiday
  • One designated high-impact holiday
• Holiday Premium Pay: All qualifying holiday shifts are eligible for applicable premium pay.
• PRN-specific expectations:
  • Maintain a minimum availability of three shifts per month.
  • Work at least one weekend shift per month.
  • Work at least one enterprise-designated winter holiday and one designated high-impact day during the applicable period.
  • Qualifying holiday and impact-day shifts are eligible for premium pay.
  • Maintaina high levelof engagement with the organization between scheduled shifts.
  • Regularly review company emails, communications, and operational updates to remain informed and connected to the team.

WHAT WE OFFER:

• A collaborative, mission-driven workplace focused on kindness, equity, and service excellence
• Opportunities to grow within an organization that values internal development and career progression
• Supportive leadership and strong cross-functional collaboration
• Competitive compensation including shift differential and premium pay opportunities
• A role where your organizational skills and people-first approach directlyimpactpatient experience and clinic success

Why Work at UC4C?

• A positive, inclusive workplace culture
• Competitive compensation packages
• Full benefits including health, dental, and vision
• Opportunities for professional growth and development
• The chance to make a real impact in the lives of children and families

As set forth in Urgent Care for Children ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.