Urgent Care Center Coordinator

Emerson Hospital; Concord (MA); On-site; USD 28,000 - 36,000; Part time

Job summary

Emerson Hospital in Concord, MA is seeking an Urgent Care Center Coordinator for a part-time role. You will be the face of care, greeting and registering patients, supporting physicians and staff, and ensuring smooth patient flow in a fast-paced urgent care setting.

You'll document patient demographics in the EMR, handle scheduling, verify insurance, process payments, and maintain confidentiality. A high school diploma is preferred, with a BA and Medical Assistant training optional; CPR/BLS

Qualifications

• High School Diploma or equivalent preferred.
• Bachelor's degree (BA) from a four-year college or university preferred.
• Completion of a Medical Assistant course preferred.

Responsibilities

• Greet and register patients in a timely, professional, and compassionate manner.
• Support physicians and medical staff in a fast-paced urgent care environment.
• Assist medical assistants and other team members to maintain smooth clinical workflow.
• Accurately record patient demographics, scheduling, and other information in the EMR.
• Process financial transactions, insurance verification, and third-party payer requirements.
• Communicate effectively with patients, families, and care teams in person and by phone.
• Support office and laboratory procedures as needed.
• Maintain professionalism and confidentiality while handling sensitive patient information.

Skills

EMR/EHR proficiency

Customer service

Scheduling software

Verbal communication

Written communication

Medical terminology

Microsoft Office/Outlook

Education

High School Diploma or equivalent

Bachelor's degree (BA) preferred

Medical Assistant course completed preferred

Job description

Schedule: Part Time

Pay Range: $20.00 - $26.00 / Hourly

Shift: Day/Eve shift

Hours: 8:00-8:00, 9:00-5:00

About this role

Be the Face of Care in a Fast-Paced Urgent Care Environment

Join our urgent care team as an Urgent Care Center Coordinator, where you'll play a pivotal role in delivering a smooth, welcoming experience for every patient. You'll be the first point of contact, greeting and registering patients while supporting physicians, medical assistants, and the care team to ensure efficient and safe patient flow.

Reporting to the Practice Manager and working directly with physicians, you'll help keep clinical operations running seamlessly while making a meaningful impact on patient care and satisfaction.

What You'll Do

• Greet and register patients in a timely, professional, and compassionate manner
• Support physicians and medical staff in a fast-paced urgent care environment
• Assist medical assistants and other team members to maintain smooth clinical workflow
• Accurately record patient demographics, scheduling, and other information in the EMR
• Process financial transactions, insurance verification, and third-party payer requirements
• Communicate effectively with patients, families, and care teams in person and by phone
• Support office and laboratory procedures as needed
• Maintain professionalism and confidentiality while handling sensitive patient information

What You Bring

Education

• High School Diploma or equivalent preferred
• Bachelor's degree (B.A.) from a four-year college or university preferred
• Completion of a Medical Assistant course preferred

Experience

• Minimum of 1 year of relevant experience in a medical office, physician's office, or emergency care setting preferred

Licensure & Certification

• Current CPR/BLS certification required (must be maintained or obtained within 4 months of hire)

Key Skills & Strengths

• Basic computer proficiency, including EMR/EHR systems, Microsoft Office, Outlook, and scheduling software
• Strong customer service skills, with the ability to handle escalated patient or family concerns
• Excellent verbal and written communication skills in English
• Knowledge of medical terminology, office procedures, billing systems, and coding principles
• Strong critical thinking, multitasking, problem-solving, and organizational skills
• Ability to work effectively both independently and as part of a collaborative team
• Positive, professional, and patient-centered attitude

Why Join Us?

• Be a key member of a fast-paced, patient-focused urgent care team
• Gain valuable experience in both clinical and administrative operations
• Work closely with physicians and medical staff to improve patient care
• Opportunities for professional growth and skill development
• Contribute to a supportive and collaborative work environment