Patient Care Coordinator

My Hearing Centers; Grants Pass (OR); On-site; USD 42,000 - 52,000; Full time

Job summary

The My Hearing Centers in Grants Pass, Oregon seeks a Patient Care Coordinator to welcome patients, manage scheduling, and support clinic operations. You will coordinate outreach, ensure accurate records, verify benefits, process payments, and help the provider deliver excellent patient care.

This role requires strong communication, attention to detail, multitasking, and comfort with multiple systems. Experience in healthcare or sales is preferred, and senior patient experience is a plus.

Qualifications

• Customer service experience required; healthcare or sales environment preferred.
• Strong communication skills with the ability to build rapport with patients.
• High attention to detail and accuracy.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable using multiple systems and learning new technology.

Responsibilities

• Serve as the primary point of contact—greet, assist, and direct patients in a professional and welcoming manner
• Manage inbound and outbound communications, including appointment scheduling, confirmations, and follow-up outreach
• Maintain an organized and optimized schedule to support clinic productivity and patient access
• Conduct proactive outreach to current and past patients regarding care, services, and opportunities for follow-up
• Accurately maintain patient records and documentation in company systems
• Verify insurance benefits and assist patients with general coverage questions
• Process payments and transactions accurately using point-of-sale systems
• Support inventory management, including ordering, tracking, and returns
• Maintain a clean, organized, and patient-ready clinic environment in alignment with safety and infection control standards
• Collaborate with the provider to ensure a high level of patient care and satisfaction
• Educate patients on products, services, and available promotions
• Stay informed on company offerings to confidently support patient needs

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Tech-savvy

Team player

Senior care experience

Tools

POS systems

Job description

Position Summary

The Patient Care Coordinator (PCC) serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. This position supports clinic performance through effective scheduling, proactive patient outreach, and accurate administrative support. The PCC partners closely with the provider to ensure seamless patient care while contributing to clinic growth through patient engagement and follow-up.

Key Responsibilities

• Serve as the primary point of contact—greet, assist, and direct patients in a professional and welcoming manner
• Manage inbound and outbound communications, including appointment scheduling, confirmations, and follow-up outreach
• Maintain an organized and optimized schedule to support clinic productivity and patient access
• Conduct proactive outreach to current and past patients regarding care, services, and opportunities for follow-up
• Accurately maintain patient records and documentation in company systems
• Verify insurance benefits and assist patients with general coverage questions
• Process payments and transactions accurately using point-of-sale systems
• Support inventory management, including ordering, tracking, and returns
• Maintain a clean, organized, and patient-ready clinic environment in alignment with safety and infection control standards
• Collaborate with the provider to ensure a high level of patient care and satisfaction
• Educate patients on products, services, and available promotions
• Stay informed on company offerings to confidently support patient needs

What You Bring

• Customer service experience required; healthcare or sales environment preferred
• Strong communication skills with the ability to build rapport with patients
• High attention to detail and accuracy
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using multiple systems and learning new technology
• Team-oriented mindset with a focus on achieving shared goals
• Experience working with senior populations is a plus

Work Environment

This role operates in a clinical setting with a moderate noise level. The position requires regular interaction with patients, both in person and over the phone.

Physical Requirements

• Regularly required to sit, talk, and hear
• Occasionally required to stand, walk, and lift up to 20 pounds
• Ability to use hands for standard office tasks and adjust visual focus as needed

Equal Employment Opportunity Statement

My Hearing Centers is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.