Patient Care Coordinator

HearingLife; Plymouth (NH); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K + Match

Maternity Leave

Disability coverage

Life Insurance

Job summary

HearingLife operates a nationwide network of hearing care centers, delivering personalized care and hearing aid devices. The Patient Care Coordinator role supports clinics to attract patients and manage administrative operations, ensuring a positive patient experience across communities.

The position emphasizes strong customer service, accurate insurance processing, and HIPAA compliance, with growth opportunities and benefits included.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1–2 years of experience in customer service, administrative, or healthcare roles.
• Strong interpersonal and communication skills in a fast-paced environment.

Responsibilities

• Welcome patients and maintain high levels of customer service.
• Inbound and outbound calls, 50–75 per day.
• Schedule and confirm patient appointments.
• Process PPI intake and processing.
• Verify medical insurance information for patients.
• Manage office supplies and payments.
• Oversee hearing aid inventory and HIPAA compliance.
• Maintain a clean, compliant office environment.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Technology proficiency

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

Overview

HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. Operating more than 600 hearing care centers across 42 states, we help patients through personalized care and hearing aid devices. Our scientific, results‑oriented approach is delivered by highly skilled and caring professionals. Our vision is to help more people hear better through life‑changing hearing health delivered by the best personalized care.

Pay: $18 - $21 per hour.

Benefits

• PTO & Paid Holidays
• Work‑Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K + Match
• Maternity Leave
• Short Term and Long‑Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted hearing aids and products for you and your family members.
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

Daily Tasks

• Welcome all patients and maintain a high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Growth Opportunities at HearingLife for Patients Care Coordinators

Comprehensive onboarding and the Hearing Instrument Specialist Apprentice Program offer the chance to learn and grow within the organization. Program details are available on request.

Qualifications

Education and Experience

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare‑related role.

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, sex, national origin, disability or veteran status.