Patient Care Coordinator

Partnerships for Dentists; Fort Payne (AL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

401(k) Matching

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Perks & Discounts

Job summary

Partnerships for Dentists is seeking a friendly Patient Care Coordinator to be the first point of contact for patients. You will handle scheduling, financial coordination, and follow-up to ensure a smooth care experience.

You will greet patients, answer calls, confirm appointments, review treatment plans and fees, collect co-pays, and verify insurance. This role supports front-office operations and requires teamwork with clinicians.

Qualifications

• 1–3+ years in front-office, medical/dental billing, or insurance coordination.
• Outstanding communication and customer service skills.
• Familiarity with dental terminology and ADA codes is a plus.

Responsibilities

• Greet patients and ensure a welcoming front-office experience
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
• Present treatment plans, review fees, discuss payment options, and collect co-pays
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up
• Maintain accurate patient records and support all aspects of front-office operations
• Coordinate referrals and follow through on patient care with clinicians
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
• Participate in daily huddles and communicate clearly with the clinical team
• Ensure HIPAA and OSHA compliance at all times
• Promote the practice by asking for reviews and referrals
• Support cleanliness and organization in both front office and shared areas

Skills

Front-office experience

Medical/dental billing

Insurance coordination

Customer service

Job description

Dental Office | Front Office + Patient Relations

Location: Wilson & Fiquett - Fort Payne, AL

Pay: $16 - $19/hour

Schedule: Monday - Thursday 8:00 AM - 5:00 PM | Friday 7:00 AM - 3:00 PM

About The Role

We’re seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You’ll be the first point of contact for our patients and a key player in delivering an exceptional care experience—from scheduling to financial coordination to follow-up.

What You’ll Do

• Greet patients and ensure a welcoming front-office experience
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
• Present treatment plans, review fees, discuss payment options, and collect co-pays
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up
• Maintain accurate patient records and support all aspects of front-office operations
• Coordinate referrals and follow through on patient care with specialists
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
• Participate in daily huddles and communicate clearly with the clinical team
• Ensure HIPAA and OSHA compliance at all times
• Promote the practice by asking for reviews and referrals
• Support cleanliness and organization in both front office and shared areas

What We’re Looking For

• 1 to 3+ years of front-office, medical/dental billing, or insurance coordination experience
• Outstanding communication and customer service skills
• Knowledge of dental terminology and insurance processes (ADA codes a plus)
• Strong multitasking and organizational abilities
• Comfortable using scripts and addressing patient objections
• Team player with a positive attitude and flexible mindset
• Dental office experience strongly preferred

Benefits

• Competitive Salary
• 401(k) Matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Perks & Discounts