Patient Care Coordinator

ALLIED OMS NEWCO LLC; Eugene (OR); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k) with company contribution

Health, dental, vision, and life保险

Paid time off and sick leave

Flexible spending account

Uniform allowance

On-the-job training and career growth

Job summary

Oregon Oral Surgery is seeking a Surgical Assistant to support the surgical team and daily operations. You will prepare patients, assist intraoperatively, maintain sterile conditions, and educate patients to enhance satisfaction and trust.

The role emphasizes front-office collaboration and compassionate care. Responsibilities include managing appointments, handling high-volume patient calls, explaining insurance coverage and costs, and maintaining HIPAA-compliant records while supporting a

Qualifications

• High school diploma or equivalent is required; further education preferred.
• 1 year experience in dental, oral surgery, or medical office preferred.
• Familiarity with dental/medical terminology and insurance verification processes.

Responsibilities

• Schedule, confirm, and manage patient appointments to ensure efficient provider schedules.
• Serve as the first point of contact for patients, answering and directing high-volume calls in a professional manner.
• Provide accurate information regarding office policies, treatment expectations, insurance coverage, and wait times.
• Collect, review and verify patient insurance information, including eligibility and plan benefits, before appointments.
• Maintain accurate patient records and ensure HIPAA compliance in data entry.
• Assist with general front office operations, including filing, faxing, and handling correspondence.
• Coordinate patient flow with clinical teams to minimize wait times and ensure smooth operations.

Skills

Communication

Customer service

Multitasking

Teamwork

Problem solving

Attention to detail

Bilingual

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

WinOMS

Dentrix

Eaglesoft

Microsoft Office

Job description

Description

About the Practice

Oregon Oral Surgery has proudly provided exceptional oral and maxillofacial surgical care to our community for over 50 years. As the only full-scope Oral & Maxillofacial Surgery practice in the region, we are committed to delivering the highest level of patient care while utilizing the most advanced technology and techniques available.

Our team is dedicated to creating a welcoming, professional, and patient-focused environment where excellence, collaboration, and compassion are at the forefront of everything we do. We are seeking motivated team members who thrive in a fast-paced, dynamic setting and share our commitment to providing outstanding patient experiences and quality care.

Position Summary

The Surgical Assistant plays a vital role in the practice's daily operations by facilitating patient care and supporting the surgical team to ensure a smooth workflow and effective communication. This position involves assisting in patient preparation, managing intraoperative needs, and contributing to a safe and efficient surgical environment. The Surgical Assistant collaborates with surgeons and clinical staff to implement and uphold protocols that align with the practice's goals. Additional responsibilities include maintaining sterile conditions, assisting with patient education, and fostering a positive experience for patients to enhance overall satisfaction and trust in the practice.

Requirements

Scheduling & Coordination

• Schedule, confirm, and manage patient appointments to ensure efficient provider schedules.
• Coordinate follow-up appointments and rescheduling as needed.
• Communicate clearly with patients about appointment requirements, preparation instructions, and timelines.

Patient Communication & Support

• Serve as the first point of contact for patients, answering and directing high-volume calls in a professional manner.
• Provide accurate information regarding office policies, treatment expectations, insurance coverage, and wait times.
• Maintain a patient-focused approach, ensuring questions and concerns are addressed promptly.

Insurance & Financial Processes

• Collect, review, and verify patient insurance information, including eligibility and plan benefits, before appointments.
• Communicate potential out-of-pocket costs and obtain necessary authorizations when applicable.
• Collaborate with billing or insurance coordinators to ensure claim accuracy.

Administrative Duties

• Accurately perform data entry and maintain up-to-date patient records in the practice management system.
• Ensure all necessary patient documentation is completed, scanned, and stored in compliance with HIPAA regulations.
• Assist with general front office operations, including filing, faxing, and handling correspondence.

Collaboration & Workflow

• Partner with clinical teams to coordinate patient flow and minimize wait times.
• Assist team members during peak hours to ensure smooth operations.
• Maintain a clean, organized, and welcoming front office environment.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum of 1 year experience in a dental, oral surgery, or medical office preferred.
• Familiarity with dental/medical terminology and insurance verification processes.

Technical Skills

• Proficiency with practice management software (WinOMS, Dentrix, Eaglesoft, or similar).
• Competent in Microsoft Office Suite (Word, Excel, Outlook).
• Strong data entry accuracy and attention to detail.

Soft Skills

• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a high-paced environment.
• Team-oriented mindset with problem-solving abilities.
• Bilingual abilities are a plus.

Benefits

• 401(k) with 3% Non-Elective Safeharbor Contribution
• Health, dental, vision, and life insurance
• Paid time off and sick leave
• Flexible spending account
• Uniform allowance
• On-the-job training and career development opportunities