Patient Care Coordinator

Socket.dev; Emmett (ID); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Wellness perks

Job summary

Mountain Land Physical Therapy is hiring a friendly Patient Care Coordinator to join our outpatient team at the Emmett clinic. In this front desk role you’ll manage patient scheduling, collect payments, and create a welcoming, organized reception area with HIPAA-compliant practices.

You’ll receive full training and mentorship, with opportunities to grow into medical billing or clinic operations. Ideal candidates bring prior front office or customer service experience and comfort using office

Qualifications

• High school diploma or equivalent.
• Experience in front office, medical receptionist, or customer service preferred.
• Comfort using computers and learning new software.
• Ability to multitask in a fast-paced clinic.
• Friendly, professional communication required.

Responsibilities

• Greet and check in patients, creating a friendly and professional first impression.
• Manage therapists' schedules using scheduling software.
• Collect co-pays, co-insurance, deductibles, and private payments at time of service.
• Answer phones and respond to emails with excellent customer service.
• Maintain HIPAA compliance and confidentiality in all patient interactions.
• Keep the front desk and waiting area organized, efficient, and welcoming.
• Assist with medical record updates and administrative tasks.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Job description

Description

Location: 912 S. Washington Ave., Emmett, ID 83617

Schedule: Full-Time, Monday - Friday during clinic hours

Pay Range: $17 - $19/hour

Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks

Interview Process:

1. Apply online
2. Interview with our Front Office Trainer (15-20mins)
3. In-person interview for you to meet the team and learn more about the role (30-45 minutes)
4. Offer and training

The Position:

Mountain Land Physical Therapy, in partnership with Registered Physical Therapists (RPT), is hiring a friendly, organized, and tech-savvy Patient Care Coordinator to join our outpatient physical therapy team. In this front desk medical office role, you’ll manage patient scheduling and payment collection, while creating a welcoming clinic environment. This position includes full training and mentorship, which is ideal for both experienced medical receptionists and those new to healthcare.

What You’ll Do:

Greet and check in patients, creating a friendly and professional first impression

• Manage physical therapists' schedules using our scheduling software
• Collect co-pays, co-insurance, deductibles, and private payments at time of service
• Answer phones and respond to emails with exceptional customer service
• Maintain HIPAA compliance and confidentiality in all patient interactions
• Keep the front desk and waiting area organized, efficient, and welcomingAssist with medical record updates and administrative tasks

What We’re Looking For:

• Previous front office, medical receptionist, or customer service experience preferred
• Comfort using Microsoft Office and learning a scheduling software
• Strong communication and multitasking skills
• Friendly, team-oriented personality with a professional demeanor
• Willingness to learn and grow in a healthcare setting

Why Join Us:

• Supportive team culture with mentorship at every stage of your career
• Room to grow into roles in medical billing, office management, or clinic operations
• Work that makes a difference by helping patients on their journey to recovery

Requirements

• High school diploma or equivalent
• Friendly, professional communication skills
• Comfortable using computers and learning new software
• Able to multitask in a fast-paced clinic
• Reliable and punctual
• Customer service or office experience preferred