Patient Care Coordinator

Sunrise; El Paso (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

20 days PTO + 10 holidays + sick leave

One Medical membership

Job summary

Sunrise’s Dreem Health unit is seeking a Patient Care Coordinator to guide patients through the care journey in a digital sleep clinic. You’ll work with healthcare providers, manage inquiries, and leverage EMR systems to ensure accurate, timely care.

This role demands empathy, multitasking, and strong collaboration across partners. You’ll contribute to scalable care delivery, support billing workflows, and help enhance patient access and outcomes while growing with a mission-driven,

Qualifications

• Experience in a patient/customer facing role.
• Familiarity with EMR/EHR or other healthcare database systems.
• Ability to multitask in a fast-paced, dynamic environment.
• Work autonomously while collaborating with healthcare providers and external partners.
• Foundational understanding of billing processes and DME.

Responsibilities

• Shape the patient experience from start to finish.
• Support healthcare providers and answer patient inquiries.
• Drive improvements based on real patient feedback.
• Help build the operational foundation for a fast-growing digital sleep clinic.
• Navigate a tech-enabled care environment and collaborate with cross-functional teams.

Skills

Patient-facing experience

Familiarity with EMR/EHR

Digital tools proficiency

Autonomous work

Billing & DME understanding

Education

Medical Assistant program or equivalent healthcare experience

Tools

EMR/EHR systems

Job description

About Sunrise Group

Sunrise Group is building the future of sleep health by combining breakthrough technology with expert care. We started in 2015 with a straightforward idea: sleep diagnosis should happen in the comfort of your own home, not in a hospital. To make that possible, we created a first-of-its-kind chin sensor, carefully validated through clinical research, reviewed by leading sleep experts, and cleared by the FDA. Since then, Sunrise Group has grown from a single innovation into a complete sleep health company. We now design advanced diagnostic and treatment solutions, and we deliver care directly to patients through Dreem Health, our digital sleep clinic. By serving patients in all 50 states with reimbursed care, we are making sleep treatment more accessible, more personal, and much simpler than it has ever been. Dreem Health is America's leading digital sleep clinic that's fixing the broken sleep care patient journey. We connect patients with sleep specialists through a straightforward telehealth platform, eliminating lengthy wait times and complicated in-lab testing. Our clinicians diagnose sleep disorders using home-based tests and deliver effective treatment plans that patients can easily follow. Dreem Health is managed by the Sunrise Group, a breakthrough technology company that's revolutionizing sleep care with innovative diagnostic and treatment technologies, including a home sleep test that's changing how sleep apnea is diagnosed. Together, we're tackling one of healthcare's biggest challenges: helping the 1+ billion people affected by sleep disorders get the care they deserve. Backed by Amazon's Alexa Fund and $35M in funding, we're just getting started.

Your opportunity

As a Patient Care Coordinator at Dreem Health, you’ll play a critical role in shaping the patient experience from start to finish. You won’t just support our healthcare providers and answer patient inquiries — you’ll own key aspects of our service delivery, drive improvements based on real patient feedback, and help create the operational foundation for a fast-growing digital sleep clinic. This is an exciting opportunity for someone who is passionate about patient care and wants to make a real impact on how care is delivered at scale. You’ll learn how to navigate a tech-enabled care environment, collaborate closely with cross-functional teams, and be part of building a better, more accessible future for sleep health. If you thrive in a dynamic, mission-driven setting and are excited to grow with a company that’s redefining care, we’d love to meet you.

What You Bring

• Previous experience in a patient/customer facing role
• Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems
• Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment
• Ability to work autonomously while interacting effectively with healthcare providers, sleep specialists, and external partners
• Foundational understanding of billing processes and durable medical equipment (DME)
• A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes

What Makes You Stand Out

• Completion of a Medical Assistant program or equivalent healthcare experience
• Strong understanding of healthcare insurances and referral processes
• High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey.

Benefits That Make a Difference

• Be part of an international team across the US, Paris, Belgium, and Vienna
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• 20 days PTO + 10 paid holidays + sick leave
• FREE One Medical membership
• Internet reimbursement

Our team values

At Dreem Health — and across Sunrise — we believe in keeping things clear and simple. We make sleep medicine more accessible by cutting through complexity and focusing on what truly matters: helping people sleep and feel better. We count on one another, building trust through dependable actions and authentic teamwork. And we always let the sun rise — leading with optimism, compassion, and the belief that better sleep unlocks a healthier, fuller life.

Compensation

$21.00 - $25.00
Compensation Range - Depending on Experience: $21 USD - $25 USD
Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.