Patient Care Coordinator

dreemhealth; United States; Teletrabalho; USD 29 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) with company match

20 days PTO + 10 holidays + sick leave

Free One Medical membership

Internet reimbursement

Resumo da oferta

Dreem Health is seeking a Patient Care Coordinator to shape the patient experience from start to finish. You will own service delivery, support clinicians, and collaborate with cross-functional teams to build scalable care in a fast-growing digital sleep clinic.

Responsibilities include guiding patients through telehealth journeys, handling inquiries, and contributing to operational foundations while maintaining high-quality care access across the US.

Qualificações

• Experience in patient/customer-facing roles.
• Familiarity with EMR/EHR or healthcare databases.
• Ability to navigate digital tools and multitask in a fast-paced environment.

Responsabilidades

• Own key aspects of service delivery and patient experience.
• Support healthcare providers and answer patient inquiries.
• Drive improvements based on patient feedback and help build scalable care processes.

Conhecimentos

Patient facing

Multitasking

Autonomy

Collaboration with clinicians

Billing processes

Empathy

Formação académica

Medical Assistant program or equivalent healthcare experience

Ferramentas

EMR/EHR systems

Descrição da oferta de emprego

About Dreem Health, by Sunrise

Dreem Health is America's leading digital sleep clinic. Powered by Sunrise's technology, Dreem Health makes sleep care simple - replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We're fixing the broken sleep care journey and helping more people get the care they need - from home, on their schedule.

Dreem Health is America's leading digital sleep clinic that's fixing the broken sleep care patient journey. We connect patients with sleep specialists through a straightforward telehealth platform, eliminating lengthy wait times and complicated in-lab testing. Our clinicians diagnose sleep disorders using home-based tests and deliver effective treatment plans that patients can easily follow.

Dreem Health is managed by the Sunrise Group, a breakthrough technology company that's revolutionizing sleep care with innovative diagnostic and treatment technologies, including a home sleep test that's changing how sleep apnea is diagnosed. Together, we're tackling one of healthcare's biggest challenges: helping the 1+ billion people affected by sleep disorders get the care they deserve. Backed by Amazon's Alexa Fund and $35M in funding, we're just getting started.

Your opportunity

As a Patient Care Coordinator at Dreem Health, you'll play a critical role in shaping the patient experience from start to finish. You won't just support our healthcare providers and answer patient inquiries - you'll own key aspects of our service delivery, drive improvements based on real patient feedback, and help create the operational foundation for a fast-growing digital sleep clinic.

This is an exciting opportunity for someone who is passionate about patient care and wants to make a real impact on how care is delivered at scale. You'll learn how to navigate a tech-enabled care environment, collaborate closely with cross-functional teams, and be part of building a better, more accessible future for sleep health. If you thrive in a dynamic, mission-driven setting and are excited to grow with a company that's redefining care, we'd love to meet you.

What you bring

• Previous experience in a patient/customer facing role
• Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems
• Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment
• Ability to work autonomously while interacting effectively with healthcare providers, sleep specialists, and external partners
• Foundational understanding of billing processes and durable medical equipment (DME)
• A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes

What makes you stand out

• Completion of a Medical Assistant program or equivalent healthcare experience
• Strong understanding of healthcare insurances and referral processes
• High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey.

Benefits that make a difference

• Be part of an international team across the US, Paris, Belgium, and Vienna
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• 20 days PTO + 10 paid holidays + sick leave
• FREE One Medical membership
• Internet reimbursement

Our team values

At Dreem Health - and across Sunrise - we believe in keeping things clear and simple. We make sleep medicine more accessible by cutting through complexity and focusing on what truly matters: helping people sleep and feel better. We count on one another, building trust through dependable actions and authentic teamwork. And we always let the sun rise - leading with optimism, compassion, and the belief that better sleep unlocks a healthier, fuller life.

We value people, not just paper. Don't quite meet every qualification? Apply anyway! We're interested in your unique perspective and what you'll bring to our team. Tell us your story and why you're passionate about improving sleep health. Real-world experience, empathy, and a genuine desire to help patients often matter more than checking every box.

Compensation

$21.00 - $25.00

Compensation Range - Depending on Experience

$21 - 25 USD

Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.