Patient Care Coordinator

Highbar Physical Therapy; Cranston (RI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Paid time off

Flexible hours

Job summary

Highbar Physical Therapy in Cranston, RI is seeking a Patient Care Coordinator to join our clinical team. You will greet patients, schedule appointments, collect co-pays, relay insurance details, and support therapists with administrative tasks.

This role emphasizes patient experience, accurate documentation in the medical records system, and clear communication with patients and vendors. We offer a comprehensive benefits package and a friendly work environment in a growing practice.

Qualifications

• High school diploma or GED required.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration preferred.

Responsibilities

• Retrieves daily messages and updates schedules.
• Greets and directs patients, vendors and visitors.
• Collects co-pays and documents payments.
• Obtains demographic and insurance information for new patients.
• Manages appointments and cancellations and coordinates therapist schedules.
• Assists with faxing patient information to medical offices.
• Explains insurance benefit details and authorization requirements.
• Performs collection activities per company policy.

Skills

Customer service

Scheduling appointments

Insurance verification

Payment collection

Clerical support

Medical records

Education

GED or equivalent

Associate degree in healthcare administration

Tools

Medical records system

Phone system

Job description

Highbar Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different.

We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients.

Join us as a Patient Care Coordinator!

The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

What You'll Do:

• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
• Greets and directs patients, vendors and visitors of the clinic.
• Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
• Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
• Assists therapists with faxing patient information to medical offices as requested.
• Maintains a general understanding of insurances, including how to read benefit eligibility.
• Explains benefit details to patients including authorization requirements, copays, and deductibles.
• Initiates appropriate collection activity in accordance with company policies and procedures.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of study preferred

Compensation Package:

• Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment
• We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.