Patient Care Coordinator

Ashmore Orthodontics; Bremerton (WA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Full Benefits

Team celebrations and occasional tests

Job summary

Ashmore Orthodontics in Wake Forest, NC is seeking a Patient Care Coordinator + Financial Assistant who welcomes families, explains insurance benefits, and guides payment options. You’ll process payments, maintain records, and support both front office and administrative tasks to keep the workflow smooth.

You’ll communicate with patients by phone, text, email, and in person, staying organized in a busy dental environment and delivering an exceptional, caring patient experience every day.

Qualifications

• Excellent communication skills and a professional presence.
• Calm, confident, and composed in a busy environment.
• Naturally kind, helpful and patient.
• Organized and able to multitask.
• Comfortable interacting with children, teens, parents, and adults.
• Positive attitude and a willingness to learn.
• Previous dental or medical front office experience preferred.

Responsibilities

• Welcome patients and families and help them feel at home.
• Verify insurance benefits and help patients understand their coverage.
• Discuss payment options and review financial agreements.
• Process payments and maintain accurate financial records.
• Keep things organized while delivering an exceptional patient experience.
• Provide support to both Patient Care Coordinator and Administrative Lead in tasks and daily operations to ensure a smooth workflow.
• Communicate with patients by phone, text, email and in person.

Skills

Communication

Insurance

Payments

Detail-oriented

Multitasking

Team player

Job description

Patient Care Coordinator + Financial Assistant

Do you love helping people, keeping things on track, and making someone's day a little brighter? Are you comfortable talking numbers and helping people find solutions? You might be our kind of person!

At Ashmore Orthodontics, we believe in taking great care of our patients AND each other. We're looking for a friendly, confident, detail-loving team member who can create a welcoming patient experience while helping families navigate the financial side of orthodontic treatment.

What You'll Bring to the Team

• A warm, welcoming personality and excellent communication skills
• Confidence discussing insurance benefits, payment options, and financial agreements
• Attention to detail when reviewing information and processing payments
• A calm, professional approach to questions and problem-solving
• A team-first attitude, strong work ethic, and willingness to jump in where needed

What You'll Do

• Welcome patients and families and help them feel at home
• Verify insurance benefits and help patients understand their coverage
• Discuss payment options and review financial agreements
• Process payments and maintain accurate financial records
• Keep things organized while delivering an exceptional patient experience
• Provide support to both Patient Care Coordinator and Administrative Lead in tasks and daily operations to ensure a smooth workflow
• Communicate with patients by phone, text, email and in person

What We’re Looking For

• Excellent communication skills and a professional presence
• Calm, confident, and composed in a busy environment
• Naturally kind, helpful and patient
• Organized and able to multitask
• Comfortable interacting with children, teens, parents, and adults
• Positive attitude and a willingness to learn
• Previous dental or medical front office experience preferred

What We Offer

• $21 - $26 depending on experience
• Paid time off
• Paid Holidays
• Full Benefits
• Team celebrations and occasional treats
• A supportive, positive work environment
• Opportunities to learn, grow, and take on new challenges
• A team that appreciates coffee and good people!

Our Culture

We are looking for someone who shows up for their team, takes pride in their work, treats every patient like a guest in their own home, and isn’t afraid to roll up their sleeves when things get busy!

Our team believes in:

• Fanatical Attention to Detail
• Be Our Guest

If this sounds like you, we’d love to meet you!

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Wake Forest, North Carolina, United States