Patient Care Coordinator

Professional Physical Therapy; Braintree (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly bonus

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Life insurance

401k with employer match

Employee assistance

Employee discounts

Referral program

Paid time off

Job summary

Professional Physical Therapy, a leading provider of physical therapy in the Northeast, seeks a Patient Care Coordinator in Braintree, MA. You will greet patients, verify information, collect copays, schedule appointments, and respond to inquiries to ensure a smooth and welcoming experience.

We value teamwork, reliability, and clear communication. We offer competitive hourly pay ($18-$21), a comprehensive benefits package, and opportunities for growth within a patient-centered environment.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in customer service or administrative roles preferred.
• Strong communication and interpersonal skills with patients.
• Excellent attention to detail and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computers and learning new software quickly.

Responsibilities

• Greet and check in patients and verify accurate information.
• Collect copays and patient balances as needed.
• Schedule and manage appointments.
• Answer phone calls and route inquiries to the appropriate team.
• Maintain and update patient records and data entry.
• Assist with general administrative tasks as needed.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Organizational skills

Computer literacy

Education

High school diploma or equivalent

Tools

Computer skills

Software systems

Job description

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Compensation: $18-$21 per hour, based on experience and qualifications

Responsibilities:

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professionals.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

• Monthly performance bonus
• Medical, dental, vision insurance
• STD/LTD
• Hospitalization insurance
• Accident insurance
• Life insurance
• 401k with employer match
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)