Patient Care Coordinator

Axle; Bethesda (MD); Presencial; USD 130.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Paid Holidays

401K match 5%

Educational Benefits

Employee Referral Bonus

Healthcare FSA

Parking Reimbursement Account

Dependent Care Assistant Program

Transportation Reimbursement Account

Descripción de la vacante

Axle, a bioscience and IT company, seeks a Patient Care Coordinator to support the National Heart, Lung, and Blood Institute at NIH in Bethesda, MD. You will handle administrative and clinical coordination, schedule consults, and liaise with patients and clinical teams.

This role requires a healthcare background, 2–3 years of patient care coordination experience, and proficiency with Microsoft 365 and EMR systems. The position offers a market-competitive salary and comprehensive benefits.

Formación

• Proficiency with Microsoft 365 applications, including Outlook and Teams.
• Experience with electronic medical records (EMR).
• Knowledge of medical terminology.
• Ability to maintain confidentiality and exercise independent judgment.
• Strong organizational, communication, critical-thinking, and problem-solving skills.

Responsabilidades

• Serve as the primary administrative contact for referring providers, patients, caregivers, and clinical teams regarding hematology consult services.
• Coordinate patient scheduling, recruitment, travel, and admissions with clinical staff; provide visit instructions and registration guidance.
• Maintain consult service calendars for appointments, conferences, and on-call schedules.
• Coordinate multidisciplinary patient care meetings and facilitate communication among teams and laboratories.
• Coordinate clinical and research bone marrow procedures and specimen collection with teams and laboratories.
• Maintain consult databases, scheduling logs, and study records; enter and clean questionnaire data.
• Prepare reports on consult activity and operational performance; assist with dashboards and metrics.
• Develop and review SOPs, workflow documents, and educational materials.
• Track investigator qualifications, trial logs, safety reports, and protocol approvals.
• Prepare protocol actions and coordinate regulatory activities throughout the protocol lifecycle.
• Prepare and review clinical data for monitoring agencies and regulatory submissions.
• Track adverse event files and prepare reports per IRB policies.
• Support quality assurance activities and regulatory audit preparation.
• Identify workflow inefficiencies and support scheduling/patient access improvements.
• Coordinate onboarding for fellows, residents, APPs, students, and other personnel.

Conocimientos

Microsoft 365 proficiency

EMR experience

Confidentiality

Communication

Organizational skills

Critical thinking

Problem solving

Educación

Bachelor’s degree in healthcare administration/health sciences/nursing/biology or related field

Descripción del empleo

Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).

Axle is seeking a Patient Care Coordinator to join our vibrant team at the National Institutes of Health (NIH) supporting the National Heart, Lung, and Blood Institute (NHLBI) located in Bethesda, MD.

Benefits We Offer:

• Paid Time Off and Paid Holidays
• 401K match up to 5%
• Educational Benefits for Career Growth
• Employee Referral Bonus
• Flexible Spending Accounts:
  • Healthcare (FSA)
  • Parking Reimbursement Account (PRK)
  • Dependent Care Assistant Program (DCAP)
  • Transportation Reimbursement Account (TRN)

Position Overview

The Patient Care Coordinator will provide administrative, operational, and patient care coordination support for the HCS. The role includes coordinating consult appointments and procedures, communicating with patients and clinical teams, maintaining program and research records, supporting regulatory activities, and improving clinical workflows.

Responsibilities

• Serve as the primary administrative point of contact for referring providers, patients, caregivers, and clinical teams regarding hematology consult services.
• Coordinate patient scheduling, research participant recruitment, travel, and admissions with clinical staff; provide appointment instructions, directions, visit preparation information, and Clinical Center registration guidance.
• Maintain consult service calendars for appointments, conferences, fellow continuity clinics, educational sessions, on-call schedules, weekend and laboratory coverage, and consult fellow schedules.
• Coordinate multidisciplinary patient care meetings and facilitate communication among referring providers, consult teams, ancillary services, and laboratories; relay participant questions and concerns to appropriate staff.
• Coordinate clinical and research bone marrow procedures and specimen collection with referring teams, inpatient units, laboratories, and hematopathology.
• Maintain consult databases, scheduling logs, study records, and program files; enter and clean questionnaire data, conduct database queries, and track operational metrics.
• Prepare reports on consult activity, bone marrow procedures, turnaround times, and operational performance, and assist with developing dashboards and performance measures.
• Develop, prepare, and review research proposals, abstracts, posters, manuscript drafts, protocol documentation, patient calendars, teaching aids, study reports, and status updates.
• Develop, maintain, and review standard operating procedures (SOPs), workflow documents, scheduling guides, educational materials, reference manuals, and operational resources.
• Collect and maintain investigator qualifications, trial logs, safety reports, study applications, annual reports, and correspondence; track study requests, submissions, and protocol approvals.
• Prepare and submit protocol actions through the NIH Protocol Tracking and Management System and coordinate regulatory activities throughout the protocol lifecycle, from development through study closure.
• Prepare and review clinical data for monitoring agencies and regulatory submissions, including investigational new drug (IND) and investigational device exemption (IDE) safety reports, clinical study reports, amendments, and annual reports.
• Track and review adverse event files and prepare reports in accordance with Institutional Review Board (IRB) processes and policies.
• Support quality assurance activities and regulatory audit preparation, and ensure consult coordination complies with NIH policies, institutional procedures, Health Insurance Portability and Accountability Act (HIPAA) requirements, and applicable regulatory standards.
• Identify workflow inefficiencies and support improvements to scheduling, patient access, and operational performance.
• Coordinate orientation, onboarding, and credentialing activities for incoming fellows, residents, advanced practice providers, students, and other personnel; maintain onboarding checklists, personnel documentation, and clinical research training records.

Required Qualifications

• Bachelor’s degree in healthcare administration, health sciences, nursing, biology, or a related field; equivalent healthcare experience may be substituted.
• Minimum of 2–3 years of experience in patient care coordination, clinical operations, or healthcare administration.
• Proficiency with Microsoft 365 applications, including Outlook and Teams, and experience with electronic medical records.
• Knowledge of medical terminology.
• Ability to maintain confidentiality, exercise independent judgment, and support quality improvement and operational initiatives.
• Strong organizational, communication, critical-thinking, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in hematology and/or oncology.
• Meet with laboratory members weekly to present updates.

Disclaimer: The above description is intended to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.

The diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.

Accessibility: If you need an accommodation as part of the employment process please contact: [e-mail]

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.

Salary Range: $130,000 USD - $140,000 USD