Patient Care Coordinator

Ottobock; Asheville (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and growing company that is a leader in technical orthopedics and patient care. As a Patient Care Coordinator, you will play a crucial role in providing exceptional service to patients while managing administrative tasks. This position offers the chance to work in a supportive environment that values diversity and inclusion. You will be involved in coordinating patient communications, securing insurance authorizations, and ensuring the smooth operation of the office. If you are organized, possess strong communication skills, and have a passion for helping others, this is the perfect opportunity for you.

Qualifications

• Two years of office administrative management experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections, or billing preferred.

Responsibilities

• Provide administrative support at the front desk by answering telephones and managing patient appointments.
• Coordinate patient communications for scheduling and appointment reminders.

Skills

MS Office

Communication Skills

Critical Thinking

Organizational Skills

Time Management

Education

High School Diploma

Tools

Databases

Job description

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Business Unit: Otto Bock Patient Care, LLC

Location: Asheville, NC, US, 28803

Contract Type: regular

Scope of employment: full-time

Contact Person:

Contact Information:

Job ID: 7725

Carolina O&Phas served patients in North Carolina and South Carolina for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.

We are currently looking for a Patient Care Coordinator at our Asheville, NC location.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in the computer system, and performing quality control audits of records.
• Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from referral sources through direct phone communication, fax, and/or email as appropriate.
• Assist in managing the Work in Process (WIP) daily in collaboration with Clinicians and maintain all case documentation in the system in compliance with company best practices.
• Secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
• Maintain a clean office environment, including coordination of all office supplies.
• Handle office petty cash as needed.
• Perform shipping and receiving of products for device procurement and delivery as needed.
• Update job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
• Create and maintain reports as needed.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Perform other duties as assigned.

Qualifications

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Two years of office administrative management experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections, or billing preferred.
• Knowledge of Medicare and Medicaid preferred.

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications—regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services in Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock,' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 10,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.

Your ideas and commitment will inspire your colleagues and staff, furthering Ottobock's mission. Join a dynamic, growing company with flat hierarchies. We offer diverse work opportunities, individual development, and extensive qualification programs through our Ottobock Academy.

Please apply via our online job portal at jobs.ottobock.com. Quote the Job-ID for the position, specify your earliest start date, and state your salary requirements. We look forward to your application!