Patient Care Coordinator

Ottobock SE & Co. KGaA; Asheville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Care Coordinator to join their Asheville team. In this pivotal role, you will be the first point of contact for patients, providing exceptional administrative support while ensuring smooth communication regarding appointments and insurance authorizations. This position offers a unique opportunity to contribute to a compassionate healthcare environment, where your organizational skills and attention to detail will make a real difference in patient care. Join a team that values personal touch and clinical expertise, and help shape the future of orthotic and prosthetic care in your community.

Benefits

Medical, Vision, and Health Savings Accounts

Flexible Spending Account

Company-paid Life Insurance

Paid Time Off

Company Holidays

Floating Holidays

100% Company-paid Short & Long-term Disability Insurance

Qualifications

• Two years of office administrative management experience in a medical/dental/therapy office.
• Experience with medical terminology and insurance collections preferred.

Responsibilities

• Provide administrative support at the front desk and coordinate patient communications.
• Secure insurance authorizations and maintain case documentation.

Skills

MS Office

Communication Skills

Problem-Solving

Organizational Skills

Analytical Skills

Time Management

Education

High School Diploma or Equivalent

Tools

Databases

Job description

Carolina O&Phas has served patients in North Carolina and South Carolina for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.

We are currently looking for a Patient Care Coordinator at our Asheville, NC location.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in the computer system, and performing quality control audits of records.
• Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, and procurement of medical documentation from referral sources via phone, fax, or email.
• Assist in managing the Work in Process (WIP) daily in collaboration with clinicians and maintain all case documentation in the system in compliance with company best practices.
• Secure insurance authorizations for patient cases, financial responsibilities, and medical documentation requirements.
• Maintain a clean office environment, including coordination of office supplies.
• Handle office petty cash as needed.
• Perform shipping and receiving of products for device procurement and delivery as needed.
• Update job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
• Create and maintain reports as needed.
• Ensure customers receive the best service possible and their concerns are satisfactorily resolved.
• Perform other duties as assigned.

Qualifications

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Two years of office administrative management experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections, or billing is preferred.
• Knowledge of Medicare and Medicaid is preferred.
• Medical, Vision, and Health Savings Accounts with employer contributions.
• Flexible Spending Account options.
• Company-paid life insurance policy.
• Paid time off, company holidays, and floating holidays.
• 100% company-paid short & long-term disability insurance.